Senior Manager – Disputes

Job not on LinkedIn

October 31

🗽 New York – Remote

Although this job is listed in New York, this company may be open to hiring remote in other states.

🌲 North Carolina – Remote

Although this job is listed in North Carolina, this company may be open to hiring remote in other states.

+1 more states

🗽 New York – Remote 🌲 North Carolina – Remote ⛷️ Utah – Remote

💵 $130k - $157k / year

⏰ Full Time

🟠 Senior

👔 Manager

🦅 H1B Visa Sponsor

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Varo Bank

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Banking • Finance • Fintech

Varo Bank is a forward-thinking financial institution offering innovative banking solutions for a modern financial lifestyle. With no hidden fees, Varo provides easy access to money management, savings with high APY, credit-building services, and flexible cash advance options. Customers can benefit from early access to their pay, automatic cashbacks, and utilities like savings calculators and auto-savings tools. Varo's products include an online bank account, high-yield savings account, a credit-builder card, and personal line of credit. The bank emphasizes financial empowerment with transparency and customer-centric services, backed by FDIC insurance for security and peace of mind.

501 - 1000 employees

Founded 2015

🏦 Banking

💸 Finance

💳 Fintech

📋 Description

• Manage Varo Bank's Dispute Operations, encompassing oversight of both domestic employees and off-shore managed service providers for dispute processing. • Establish, monitor, and refine dispute processes & procedures using Key Risk Indicators (KRIs) and Key Performance Indicators (KPIs). • Maintain a robust control environment through the performance of risk and control self-assessments and the execution of necessary remediation plans. • Partner with the Fraud team to identify emerging fraud patterns and implement loss mitigation strategies. • Act as the primary escalation point for all dispute issues and necessary reporting. • Drive both transformational improvement as well as tactical enhancements collaborating with product and engineering teams to transform the customer experience, minimize losses, ensure regulatory compliance, and boost operational efficiency. • Lead readiness efforts for new products and features impacting disputes, working closely with implementation teams to ensure safe and successful deployment.

🎯 Requirements

• Worked at FinTechs or innovative Financial Institutions • 6+ years of progressive experience in fraud / disputes, with at least 4 years focusing specifically on disputes & chargebacks within a bank or fintech, preferably with a Visa issuer. • Experience managing employees and off-shore operations (BPO or Managed Services) • Analytical and critical thinking skills with the ability to translate complex data into actionable strategies. Prefer some experience with simple SQL queries and proven ability to use Microsoft Excel / Google Sheets features to analyze data to formulate recommendations. Collaboration with Analytics teams for more complex analysis. • Knowledge of Dispute regulations (e.g. Regulation E, Regulation Z), NACHA rules and Visa card network rules • Excellent written and verbal communication skills, interpersonal and collaborative skills • Experience with specific dispute management platforms and systems (e.g. disputes case management systems, Visa VROL, etc) • Preferred Six Sigma or Lean certifications • Knowledge of emerging technologies and fraud trends

🏖️ Benefits

• This role is also eligible for a bonus • equity • competitive benefits