Client Success Manager

November 26

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

🍂 Massachusetts – Remote

Although this job is listed in Massachusetts, this company may be open to hiring remote in other states.

+1 more states

🏄 California – Remote 🍂 Massachusetts – Remote ☕ Washington – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Varsity Technologies

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Varsity Technologies (certified B Corporation) is a strategic IT consulting firm that is committed to developing innovative IT services and solutions for educational institutions and mission-driven business in California. Our innovative and holistic approach helps clients to grow and succeed through better efficiency, continuity of services, strategy, and access to data for better decision making. Through knowledge, partnership, and mission-alignment we help our clients to increase their impact on the world.

11 - 50 employees

📋 Description

• Build and maintain strong, long-lasting relationships with client stakeholders and executive sponsors. • Minimize retention rate. • Lead Budget Planning Meetings and IT Ops Meetings to align technology initiatives with business goals, revise client's progresses and opportunities open/closed. • Act as a trusted advisor by understanding client strategies, challenges, and mapping these to Varsity’s service offerings. • Prepare proposals, quotes, and lead renewal discussions. • Identify and manage client requests for new projects, products, trainings, appdev and services. • Collaborate internally and externally to ensure successful project delivery and technology roadmap opportunities execution, aligning client initiatives effectively with annual goals. • Supervise Vendors management. • Lead onboarding and post-onboarding activities, including end-user training. • Conduct recurring success calls to review goals, metrics, and service performance. • Monitor client compliance with Varsity’s standards and proactively address challenges. • Drive account growth through upselling and cross-selling aligned with client needs. • Track and report on client satisfaction, retention, and portfolio growth.

🎯 Requirements

• Bachelor’s degree preferred or equivalent experience. • Minimun of 4 years working experience. • Proven experience in client success, account management, or consulting within Managed Services or IT. • Strong business acumen and ability to translate technical risk into business impact. • Knowledge of Cybersecurity, Cloud Solutions, and Managed IT Services highly desired. • Excellent communication, negotiation, and presentation skills, including experience with C-level executives. • Ability to manage multiple priorities in a fast-paced environment. • Proficiency in CRM tools (e.g., Salesforce) and IT management platforms (e.g., ConnectWise).