Head of Operations

🕒 May 29

🏄 California – Remote

🏄 California – Remote

💵 $175k - $275k / year

⏰ Full Time

🔴 Lead

⚙️ Operations

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VC Lab

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2023

💸 Finance

📚 Education

🏢 Enterprise

Finance • Education • Enterprise

VC Lab is a leading venture capital accelerator that assists new and emerging managers, including venture studios and fund of funds, in closing capital in under six months. It offers a 14-week curriculum with renowned tools and top mentors aimed at facilitating faster and more efficient fundraising. Additionally, VC Lab runs the LP Institute, a program designed for accredited investors to become high-performing limited partners through comprehensive training and real-world fund investment experiences. The organization also hosts the Venture Institute, which educates associates and partners aiming for career growth in the venture capital industry. Guided by the Mensarius Oath, VC Lab focuses on ethical venture capital practices and is headquartered in Palo Alto, CA, as part of the Decile Group. It strives to make venture capital a positive force for societal benefit.

📋 Description

• Oversee the operational infrastructure of our fund administration business, ensuring seamless delivery of services to our growing portfolio of VC firms • Develop and implement operational strategies that balance efficiency, quality, and scalability while delivering a delightful experience for our clients • Collaborate with product teams to align roadmap priorities with customer feedback and rollout initiatives (e.g., feature launches, UX enhancements, onboarding flows) that measurably improve customer experience and retention • Build and lead a high-performing team of fund operations and customer success professionals across multiple time zones • Create and manage benchmarks and reporting systems to drive continuous operational improvement and best-in-class customer service • Collaborate with the executive team to align operational capabilities with company growth targets • Ensure regulatory compliance across multiple jurisdictions for our fund administration clients • Drive automation and process optimization to increase capacity while maintaining our 90+ NPS • Manage relationships with key service providers and strategic partners that can support the portfolio • Implement risk management protocols and best practices across the organization

🎯 Requirements

• 10+ years of experience in operations management, with at least 5 years in financial services or fund administration leadership • Ahead of trends in AI for support, automation, and customer intelligence tools • Proven track record of scaling fund operations in a high-growth environment • Strong understanding of venture capital fund structures, regulatory requirements, and industry best practices • Experience building and leading remote teams across multiple geographies • Exceptional problem-solving abilities and analytical skills • Outstanding communication and interpersonal skills • Ability to thrive in ambiguity and drive clarity through complex situations • Strong project management capabilities and attention to detail • Experience with operational technology implementation and optimization

🏖️ Benefits

• Opportunity to help transform venture capital into a force for good in the world • Leadership role in a fast-growing company with global impact • Vibrant work environment of passionate and capable peers • Opportunities for personal growth and professional development • Competitive compensation package including equity • Flexible remote work environment