Regional Operations Director

🕒 2 days ago

🇺🇸 United States – Remote

💵 $131k - $165k / year

⏰ Full Time

🔴 Lead

⚙️ Operations

👻 Ghost score 0%

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VCA Animal Hospitals

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1986

🏥 Healthcare

👥 B2C

Healthcare • B2C

VCA Animal Hospitals is a nationwide network of veterinary hospitals and support services focused on companion animal health. With over 1,000 local VCA hospitals across the United States and a support office in Los Angeles, VCA provides clinical care, internships, continuing education, and regional leadership for veterinarians, technicians, and hospital staff. The company emphasizes professional development (750+ courses referenced), industry-leading practices (e. g. , wellness plans and clinical stances), and operates as part of the Mars, Inc. family. VCA serves pet owners directly through its hospital network and related services.

📋 Description

• Drive performance, strengthen hospital culture, and elevate veterinary medicine and patient care across the assigned region • Provide strategic direction and hands-on operational leadership across 14 hospitals • Own and deliver regional P&L and KPIs • Coach hospital leaders and hold them accountable for results • Identify growth opportunities and optimize service offerings, appointments, capacity, labor, inventory, and workflows • Enhance doctor productivity while maintaining medical excellence and patient outcomes • Manage pricing strategies, discount governance, and fee structures • Use financial, operational, and medical-quality insights to guide decisions and mitigate risk • Execute enterprise-designed programs across hospitals • Ensure exceptional client and Associate experiences and high-quality medical care • Build partnerships with hospital leaders and foster a people-first, high-trust culture • Develop leadership capability through training and coaching • Lead regional talent strategy, including doctor and hospital-leader recruitment, bench development, growth, and retention • Guide performance management, team engagement, culture-building, and employment-law compliance • Collaborate with Group Vice President and Medical and Patient Care leaders as an integrated Triad of Care • Align operational decisions with medical priorities and support consistent medical quality • Support veterinarian retention, onboarding, doctor engagement, and new graduate success • Resolve non-medical client escalations • Collaborate with Marketing on regional initiatives, community presence, programs, and brand strategies • Ensure implementation of local and company-level marketing plans

🎯 Requirements

• Bachelor’s Degree / MBA or DVM or a degree in healthcare • 8+ years driving multi-unit operational performance with end-to-end P&L responsibility; 10+ years preferred • Advanced digital fluency with productivity platforms, including MS365 • Strong proficiency in data and analytics platforms, including Excel and Power BI • Ability to read, write, and speak English • Ability to relocate for career pathing • Experience in the veterinary, healthcare, or related service industry preferred • Strong understanding of hospital operations, P&L management, pricing execution, contract coordination, revenue optimization, and labor management • Ability to learn and adopt new technologies and company systems • Strong analytical skills and ability to interpret financial, operational, and medical performance data • Ability to align operational decisions with medical priorities • Skilled communicator able to translate complex ideas into understandable guidance • Ability to stand, walk, stoop, kneel, crouch, and climb • Ability to lift, carry, and move up to 50 pounds • Good hand-eye coordination, arm-hand-finger dexterity, and close vision • Ability to work around airborne particles, illness from patients, and animal-care chemicals • Ability to travel within the United States up to 75% of the time

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • Paid vacation days • Paid sick days • 401(k) • Generous employee pet discounts • Competitive compensation

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