Lead Customer Success Specialist

🕒 August 26

🇺🇸 United States – Remote

💵 $127.2k - $236.1k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Veeam Software

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2006

💼 Consulting

📦 Logistics

☁️ SaaS

💰 $500M Private Equity Round on 2019-01

Consulting • Logistics • SaaS

Veeam Software is a global leader in data resilience and protection, offering self-managed data protection software for hybrid and multi-cloud environments. Their Veeam Data Platform provides comprehensive solutions for data backup, recovery, and security, featuring zero-trust principles and AI-powered tools for data intelligence. Veeam's offerings include secure backup and storage services for platforms such as Microsoft 365, AWS, and Google Cloud, supporting diverse workloads including virtual, physical, and SaaS environments. With a reputation for innovation and customer trust, Veeam serves a broad range of industries, ensuring data resilience against disruptions such as ransomware attacks. Their solutions enable businesses to achieve data freedom, secure storage, and efficient management, reinforcing their position as a top vendor in enterprise backup and recovery software worldwide.

📋 Description

• Own the technical customer relationship for a portfolio of strategic Enterprise and Commercial Named accounts • Build, maintain, and advance tailored Customer Success Plans aligned to customer objectives, technical priorities, desired outcomes, and success criteria • Guide customer activation, adoption, optimization, and measurable value realization across the Veeam portfolio • Conduct health assessments, architecture reviews, protection strategy evaluations, and solution adoption planning • Assess recovery readiness, identify resilience improvements, and provide strategic recommendations • Facilitate recovery simulations, resilience reviews, and best-practice discussions • Monitor customer health signals and adoption trends, identify risks, develop mitigation plans, and improve retention outcomes • Partner with Account Executives and Customer Success leadership to identify expansion opportunities • Develop executive-ready business reviews, resilience reports, and success updates for senior technical and executive stakeholders • Coordinate across Veeam teams to remove blockers and ensure a consistent customer experience • Deliver strategic guidance on data protection, recovery, cyber resilience, cloud adoption, operational efficiency, and portfolio optimization • Support a limited portfolio of high-value customers, typically accounts exceeding $200,000 in annual recurring revenue • Own the technical success plan and adoption roadmap while supporting renewal and expansion strategy

🎯 Requirements

• 5+ years of experience in customer-facing technical roles such as Customer Success Engineering, Technical Account Management, Solutions Engineering, Consulting, Professional Services, or similar positions focused on data protection and recovery technologies • Strong technical expertise across backup and recovery, virtualization, operating systems, storage, cloud platforms, cybersecurity, and automation technologies • Experience designing and validating protection strategies, recovery preparedness programs, modernization initiatives, and migration projects • Ability to translate customer business objectives into technical roadmaps, adoption strategies, and measurable outcomes • Strong executive communication skills with experience presenting technical, operational, and risk-based recommendations to senior stakeholders • Ability to manage multiple strategic customer relationships while driving measurable success outcomes • Consultative mindset and ability to adapt engagement strategies and success plans to varying customer priorities, technical environments, and business challenges • Experience conducting technical assessments, health reviews, architecture discussions, and executive business reviews • VMCE certification required or obtained within an agreed-upon timeframe following hire • Bonus: advanced knowledge of the Veeam portfolio and data resilience technologies • Bonus: AWS, Microsoft Azure, security, infrastructure, or enterprise platform certifications • Bonus: experience with enterprise-scale environments, cyber resilience initiatives, ransomware recovery planning, disaster recovery programs, or information security frameworks • Bonus: experience advising executive and technical stakeholders on resilience, security, cloud modernization, or infrastructure transformation initiatives

🏖️ Benefits

• Unlimited paid time off • 12 paid holidays, including 4 global VeeaMe Days for self-care • 24 paid volunteer hours annually through Veeam Cares • Paid parental leave: 8 weeks for all parents, 16 weeks for birthing parents • Medical, dental, and vision coverage starting on your first day • Mental health support, therapy sessions, and digital wellness tools via the Employee Assistance Program • 401(k) retirement plan with company matching contributions • Fertility, adoption, and surrogacy support through Maven • AirVet: 24/7 virtual veterinary care at no cost • Legal services, identity protection, and supplemental health insurance options • Tax-advantaged spending accounts for healthcare, dependent care, and commuting • On-demand learning libraries, mentoring, workshops, and learning events • Remote work