Bilingual Technical Customer Service Associate, German/English

September 3

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Veeva Systems

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SaaS • Healthcare Insurance • Pharmaceuticals

Veeva Systems is a cloud-computing company focused on the global life sciences industry. It provides software, data, and consulting services to streamline research and development, quality management, regulatory operations, and commercial processes. Veeva's solutions encompass clinical trials, regulatory submissions, drug safety management, and commercial execution to support life sciences enterprises in their mission to improve and extend life.

1001 - 5000 employees

☁️ SaaS

⚕️ Healthcare Insurance

💊 Pharmaceuticals

📋 Description

• Advise end users on best practices when using Veeva’s applications • Identify and resolve client issues associated with Veeva’s applications • Build strong and professional relationships with all users of Veeva’s applications • Provide recommendations/feedback on client service improvements and product development • Maintain the highest standards of customer service, quality, and professionalism with customers and coworkers • Maintain accurate records of all email/telephone/chat correspondence related to the role • Deliver excellent customer experience while working with Veeva’s life-sciences SaaS products

🎯 Requirements

• 1+ year relevant experience in a customer service role • Effective communication, organizational, and time management skills • Professional telephone manners • Demonstrated competence in standard computer packages (Word, Excel, PowerPoint) • Excellent verbal and written communication skills (German, English) • Ability to quickly understand client requirements and needs and articulate potential solutions • Driven to provide an excellent customer experience and work with software

🏖️ Benefits

• Private Health Insurance • Flexible 'Work Anywhere' policy — work from home or in the office • Assistance and accommodation for disability or special needs during application/recruitment process