Customer Success Manager

October 16

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Veeva Systems

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SaaS • Healthcare Insurance • Pharmaceuticals

Veeva Systems is a cloud-computing company focused on the global life sciences industry. It provides software, data, and consulting services to streamline research and development, quality management, regulatory operations, and commercial processes. Veeva's solutions encompass clinical trials, regulatory submissions, drug safety management, and commercial execution to support life sciences enterprises in their mission to improve and extend life.

1001 - 5000 employees

☁️ SaaS

⚕️ Healthcare Insurance

💊 Pharmaceuticals

📋 Description

• Engage with key customer stakeholders through regular meetings to drive OpenData success • Evaluate how customers use their OpenData investment and identify opportunities for efficiency and effectiveness improvements • Support customers with OpenData, CRM, and Network (our Master Data Management Software) deep-dive and education sessions, and promote awareness of the latest product innovations • Serve as the customer advocate for product innovation by working with the OpenData Product Team to identify potential enhancements from customer feedback • Work with the CRM and Network teams to resolve issues across the system and software landscape • Collect and provide OpenData management best practices • Maintain expert-level knowledge of OpenData products and services • Ensure any issues raised are logged correctly and followed up by the right stakeholders at Veeva

🎯 Requirements

• You have 5+ years of demonstrated data-focused experience within the life sciences industry • You have 5+ years of hands-on experience with Veeva CRM • You have 5+ years of practical experience with Customer Master Data • You have a proven track record of establishing client-facing relationships as a strategic, trusted advisor • You are able to analyze complex client and vendor challenges and articulate them clearly to audiences of varying technical levels • You possess strong analytical skills, with the ability to process and interpret customer information (such as product utilization data) to drive adoption • You are a self-starter who takes full ownership of the ongoing success for a portfolio of large clients • You hold a Bachelor's degree or have equivalent practical experience. We value non-linear career paths and the diversity of thought they bring • You are fluent in English

🏖️ Benefits

• Work Anywhere company, supporting flexibility to work from home or in the office