Customer Success Manager - Safety/Pharmacovigilance

September 28

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Veeva Systems

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SaaS • Healthcare Insurance • Pharmaceuticals

Veeva Systems is a cloud-computing company focused on the global life sciences industry. It provides software, data, and consulting services to streamline research and development, quality management, regulatory operations, and commercial processes. Veeva's solutions encompass clinical trials, regulatory submissions, drug safety management, and commercial execution to support life sciences enterprises in their mission to improve and extend life.

1001 - 5000 employees

☁️ SaaS

⚕️ Healthcare Insurance

💊 Pharmaceuticals

📋 Description

• Support 4-6 large, global pharmacovigilance customers post-implementation with Veeva Safety applications • Own the relationship with your customers’ application owners to understand their strategic objectives and challenges • Act as a trusted advisor for your customers and liaise with relevant Veeva stakeholders to address customer needs • Lead meetings with customers to demonstrate success and identify additional value opportunities • Provide strategic guidance to optimize consumption of Veeva product releases and customer’s roadmap • Facilitate cross-customer connections for collaboration opportunities and industry learning • Provide strategic guidance to customers on best practices for Veeva Safety, helping them streamline their processes and achieve their business goals • Serve as the liaison between Veeva and key customer stakeholders, triaging escalations and highlighting value through proactive engagement

🎯 Requirements

• Based in Europe (UK, Spain, or Germany) • 7+ years working in life sciences, software, or consulting • Strong knowledge of drug safety and pharmacovigilance processes and regulations • Customer-facing consulting experience • Managed relationships with executive stakeholders • Strong problem-solving skills and a proactive approach to identifying and addressing customer needs and challenges • Ability to travel up to 25% • Qualified candidates must be legally authorized to be employed in the EU; Veeva does not anticipate providing sponsorship for employment visa status • (Nice to have) Life science, computer science, or related business degree • (Nice to have) Experience with Veeva applications • (Nice to have) Experience working with large global pharmaceutical companies

🏖️ Benefits

• Work Remotely • Veeva Giving. Financial contributions for the societal causes you’re passionate about • Health & wellness programs • Work Anywhere flexibility to work from home or in the office