Director, Global Education Services Operations

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September 23

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Veeva Systems

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SaaS • Healthcare Insurance • Pharmaceuticals

Veeva Systems is a cloud-computing company focused on the global life sciences industry. It provides software, data, and consulting services to streamline research and development, quality management, regulatory operations, and commercial processes. Veeva's solutions encompass clinical trials, regulatory submissions, drug safety management, and commercial execution to support life sciences enterprises in their mission to improve and extend life.

1001 - 5000 employees

☁️ SaaS

⚕️ Healthcare Insurance

💊 Pharmaceuticals

📋 Description

• Own and innovate the education services technology architecture (learning and certification management, e-commerce website, CRM, business analytics, training surveys, helpdesk ticketing) • Serve as business sponsor on IT projects dependent on global Veeva systems (LMS, CRM, business intelligence, SSO); prioritize, track requirements, and implement scalable features • Develop analytic dashboards (using Sigma) and reports (in CRM and Excel) to measure KPIs and impact; track monthly progress against annual targets • Partner with global teams to understand and diagnose new business requirements, regional needs, and operational readiness for training and certification • Develop, implement, and evolve processes, frameworks, and tools that support growth • Oversee projects with accuracy, transparency, and commitment to deadlines • Manage contracts, budgets, and vendors • Oversee go-to-market activity for new education offerings and partner on operational integration into packaged offerings • Build quarterly training delivery schedules to meet revenue commitments • Ensure compliance with Veeva policies, customer contracts, and legal requirements • Manage a global team of systems and process experts and training coordinators; attract and hire as necessary • Foster a collaborative, accountable, results-oriented team environment and serve as an ambassador for Education Services

🎯 Requirements

• 8+ years of experience managing learning processes, data flows, and technologies that support a for profit education services business (LMS, Certification, e-commerce, CRM, data analytics, etc.) • 5+ years of people management experience (hiring, onboarding, developing, creating cohesive team culture) • Proven experience selecting and implementing learning management systems • Proven ability to lead at scale, drive change, and forward critical initiatives with minimal oversight • Demonstrated analytical thinking and logical decision-making • Excellent communication, collaboration, and project management skills • Strong interpersonal skills and ability to build collaborative relationships across services, IT, FP&A, Alliances, and marketing • Experience partnering with IT and 3rd party vendors to implement and integrate training and testing systems • Desire to serve as the right-hand person to Education Services leaders and as an ambassador for the mission • Comfortable working autonomously and making progress in the face of ambiguity • Based in the United States and able to meet the operational requirements of a global role • Veeva Systems does not anticipate providing sponsorship for employment visa status (e.g., H-1B, OPT) for this position

🏖️ Benefits

• Medical, dental, vision, and basic life insurance • Flexible PTO and company paid holidays • Retirement programs • 1% charitable giving program • Work Anywhere policy (flexible to work from home or in the office) • May be eligible for variable bonus and/or stock bonus • Accommodation for disability during application/recruitment (contact talent_accommodations@veeva.com)