Director, Vault CRM Suite Strategy

September 30

🔔 Pennsylvania – Remote

Although this job is listed in Pennsylvania, this company may be open to hiring remote in other states.

💵 $125k - $300k / year

⏰ Full Time

🔴 Lead

🏆 Customer Success

🦅 H1B Visa Sponsor

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Veeva Systems

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SaaS • Healthcare Insurance • Pharmaceuticals

Veeva Systems is a cloud-computing company focused on the global life sciences industry. It provides software, data, and consulting services to streamline research and development, quality management, regulatory operations, and commercial processes. Veeva's solutions encompass clinical trials, regulatory submissions, drug safety management, and commercial execution to support life sciences enterprises in their mission to improve and extend life.

1001 - 5000 employees

☁️ SaaS

⚕️ Healthcare Insurance

💊 Pharmaceuticals

📋 Description

• Shape the value proposition of Vault CRM Suite, building around Multichannel CRM and extending to the full suite of applications (Campaign Manager, Service Center, Events Management) • Create Vault CRM Suite go-to-market messaging and teach that messaging to account partners • Act as a subject matter expert in senior level customer conversations and play an executive sponsor at strategic accounts • Work with marketing teams to ensure relevant marketing messaging and product positioning • Own a specific segment of customers (enterprise biopharma or emerging biotech) and drive customer success with Vault CRM Suite for that segment • Provide input to the product team to support new features and capabilities based on business challenges and market dynamics • Be hands-on and in the details while owning the market for your segment of customers • Collaborate with account partners, Veeva services teams, and external partners to ensure successful product implementation and customer success

🎯 Requirements

• 5+ years of work experience in Life Sciences, either in industry, technology or consulting • 5+ years experience developing or implementing CRM technology • Demonstrated ability to engage at senior levels of client organizations • Proven ability to quickly build credibility and develop trusted relationships • Excellent critical thinking, analysis, and presentation skills • Ability to travel for customer meetings and internal events across the US and Europe as needed • Deep knowledge of pharmaceutical commercial engagement

🏖️ Benefits

• Medical, dental, vision, and basic life insurance • Flexible PTO and company paid holidays • Retirement programs • 1% charitable giving program • Work Anywhere program (flexibility to work from home or in the office) • This position may be eligible for variable bonus and/or stock bonus