Managed Services Consultant – Commercial Vault

September 30

🍂 Massachusetts – Remote

Although this job is listed in Massachusetts, this company may be open to hiring remote in other states.

💵 $70k - $140k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💼 Consultant

🦅 H1B Visa Sponsor

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Veeva Systems

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SaaS • Healthcare Insurance • Pharmaceuticals

Veeva Systems is a cloud-computing company focused on the global life sciences industry. It provides software, data, and consulting services to streamline research and development, quality management, regulatory operations, and commercial processes. Veeva's solutions encompass clinical trials, regulatory submissions, drug safety management, and commercial execution to support life sciences enterprises in their mission to improve and extend life.

1001 - 5000 employees

☁️ SaaS

⚕️ Healthcare Insurance

💊 Pharmaceuticals

📋 Description

• Provide post-go-live consulting and administrative support for multiple clients • Configure enhancements for live applications (business process, taxonomy and metadata, new features & functionality, security, notifications) • Perform bulk import/export/updates of content and data • Provide recommendations on application features, use, and best practices • Maintain production and sandbox environments • Create reports and dashboards • Serve as a member of the Commercial Services team providing ongoing professional services for customers live with Veeva’s Vault PromoMats & Vault Medical • Customer-facing, non-travel role (may travel occasionally for internal events)

🎯 Requirements

• 3+ years experience configuring/supporting/implementing content management software or related services delivery • Customer service or consulting experience • Ability to quickly understand client requirements and needs and articulate potential solutions • Experience managing clients requests and setting expectations • Excellent verbal and written communication skills • Bachelor’s degree or equivalent relevant experience • Veeva Systems does not anticipate providing sponsorship for employment visa status (e.g., H-1B, OPT) • Project management experience (nice to have) • Understanding of life sciences content management principles, types, and taxonomies (nice to have) • Understanding of life sciences compliance requirements (nice to have) • Experience with Veeva Vault, OpenText, Documentum/EMC, Liquent, and/or Next Docs (nice to have)

🏖️ Benefits

• Medical, dental, vision, and basic life insurance • Flexible PTO and company paid holidays • Retirement programs • 1% charitable giving program • Flexible work arrangements (Work Anywhere - work from home or in office) • May be eligible for variable bonus and/or stock bonus