Managed Services Consultant

September 16

🍂 Massachusetts – Remote

Although this job is listed in Massachusetts, this company may be open to hiring remote in other states.

💵 $70k - $140k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💼 Consultant

🦅 H1B Visa Sponsor

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Veeva Systems

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SaaS • Healthcare Insurance • Pharmaceuticals

Veeva Systems is a cloud-computing company focused on the global life sciences industry. It provides software, data, and consulting services to streamline research and development, quality management, regulatory operations, and commercial processes. Veeva's solutions encompass clinical trials, regulatory submissions, drug safety management, and commercial execution to support life sciences enterprises in their mission to improve and extend life.

1001 - 5000 employees

☁️ SaaS

⚕️ Healthcare Insurance

💊 Pharmaceuticals

📋 Description

• Provide ongoing consulting and expert administrative support for multiple Veeva Align clients (post-go-live Managed Services). • Lead quarterly territory alignment and targeting execution, including impact analysis, configuration, communication, and change management. • Maintain accurate and up-to-date roster data and assignments for consumption by CRM and other downstream systems. • Maintain large datasets related to territory alignment and roster management, ensuring data quality and managing upstream/downstream integrations. • Consult on best practices and tailor solutions to each customer's unique Veeva Align requirements. • Configure new Veeva Align functionalities and incorporate them into customers' business processes. • Create reports and dashboards. • Triage, troubleshoot, and resolve client-reported issues. • Manage client interactions, set expectations, and provide clear, effective communication. • Develop subject matter expertise on the Life Sciences industry and Veeva solutions (particularly Veeva Align). • Grow team capabilities, develop best practices, and contribute to internal initiatives and knowledge sharing. • Uphold the Veeva Vision and Values, including “Do the Right Thing” and “Customer Success”.

🎯 Requirements

• Bachelor's Degree or equivalent work experience required. • Ability to work remotely and independently in support of multiple clients. • Hands-on experience with data management and/or process analysis. • Very skilled with MS Excel for smaller data sets and MS Access or SQL for larger datasets. • Ability to learn quickly and adapt to rapidly changing environments. • Excellent verbal and written communication skills; client-facing role. • Fluent in English. • Qualified candidates must be legally authorized to be employed in the United States; Veeva does not anticipate providing sponsorship (e.g., H-1B or TN). • Nice to have: 2+ years of experience with Sales Territory Alignment Software or territory alignments within a CRM (preferably Salesforce.com). • Nice to have: Knowledge and applicable work experience in the Pharmaceutical / Life Sciences industry. • Nice to have: Business knowledge for sales and marketing territory alignments and sales cycle planning. • Nice to have: Understanding of Master Data Management systems. • Nice to have: Exposure to Web Services, ETL, SQL, Force.com. • Nice to have: Consulting experience. • Nice to have: Experience with other Veeva applications (e.g., Veeva CRM, Vault CRM, Veeva Network MDM).

🏖️ Benefits

• Medical, dental, vision, and basic life insurance • Flexible PTO and company paid holidays • Retirement programs • 1% charitable giving program • Work Anywhere (flexibility to work from home or in the office)