Senior Sustaining Engineer

October 3

🍂 Massachusetts – Remote

Although this job is listed in Massachusetts, this company may be open to hiring remote in other states.

💵 $110k - $220k / year

⏰ Full Time

🟠 Senior

👷🏻‍♀️ Engineer

🦅 H1B Visa Sponsor

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Veeva Systems

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SaaS • Healthcare Insurance • Pharmaceuticals

Veeva Systems is a cloud-computing company focused on the global life sciences industry. It provides software, data, and consulting services to streamline research and development, quality management, regulatory operations, and commercial processes. Veeva's solutions encompass clinical trials, regulatory submissions, drug safety management, and commercial execution to support life sciences enterprises in their mission to improve and extend life.

1001 - 5000 employees

☁️ SaaS

⚕️ Healthcare Insurance

💊 Pharmaceuticals

📋 Description

• Troubleshoot critical customer reported issues in the Vault CRM products • Fix bugs in the Vault CRM code • Learn everything about the Vault CRM modules and use that knowledge to ensure our customers are successful • Build tools to help with fixing and troubleshooting product issues • Collaborate with the Development, Support, Product, and QA teams to diagnose, troubleshoot and resolve complex customer issues • Identify problems that may impact multiple customers • Help mentor junior engineers

🎯 Requirements

• 5+ years of experience in software support or sustaining role for Enterprise products • Experience with backend development with Java • Experience with troubleshooting and debugging web and mobile apps built with Java, HTML/CSS, C#, Swift and Objective-C • Hands-on experience with SQL querying and working with data • Exceptional analytical and problem-solving skills • Ability to effectively prioritize and execute tasks in an environment with high visibility and high expectations • Excellent customer service attitude, communication skills (written and verbal), and interpersonal skills to reduce customer concerns in urgent or critical situations • Ability to technically collaborate with product engineers while troubleshooting customer escalations

🏖️ Benefits

• Medical, dental, vision, and basic life insurance • Flexible PTO and company paid holidays • Retirement programs • 1% charitable giving program