Technical Customer Service Associate

September 29

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Veeva Systems

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SaaS • Healthcare Insurance • Pharmaceuticals

Veeva Systems is a cloud-computing company focused on the global life sciences industry. It provides software, data, and consulting services to streamline research and development, quality management, regulatory operations, and commercial processes. Veeva's solutions encompass clinical trials, regulatory submissions, drug safety management, and commercial execution to support life sciences enterprises in their mission to improve and extend life.

1001 - 5000 employees

☁️ SaaS

⚕️ Healthcare Insurance

💊 Pharmaceuticals

📋 Description

• Advise end users on best practices when using Veeva’s applications • Identify and resolve client issues associated with Veeva’s applications • Build strong and professional relationships with all users of Veeva’s applications • Provide recommendations/feedback on client service improvements and product development • Maintain the highest standards of customer service, quality and professionalism with customers and coworkers • Maintain accurate records of all email/telephone/chat correspondence related to the role

🎯 Requirements

• 1+ year relevant experience in a customer service role • Effective communication, organizational and time management skills • Professional telephone manner • Demonstrated competence in standard computer packages (Word, Excel, PowerPoint) • Excellent verbal and written communication skills • Ability to quickly understand client requirements and needs and articulate potential solutions • Nice to have: Excellent verbal and written communication in a second language

🏖️ Benefits

• Private Health Insurance • Work Anywhere: flexibility to work from home or in the office