Director of Technical Account Management

Job not on LinkedIn

🕒 October 27

🇺🇸 United States – Remote

⏰ Full Time

🔴 Lead

💰 Account Manager

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 19 days.
• Jobs at this company usually fill in 23 days.
• No salary listed.

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Vega

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2001

🍽️ Food & Beverage

🏥 Healthcare

🛍️ eCommerce

Food & Beverage • Healthcare • eCommerce

Vega is a consumer nutrition brand that makes plant-based protein powders, supplements, and ready-to-drink shakes designed for athletic performance and everyday nutrition. The company emphasizes clean, gluten-free, and purpose-driven formulations for athletes and health-conscious consumers, sells direct-to-consumer through an online storefront and retail channels, and offers subscription and rewards programs.

📋 Description

• Own the entire post-sale technical engagement model • Expand, build, and scale the Technical Account Management organization • Define post-sale technical deployment standards, processes, playbooks, and scalable engagement models • Establish KPIs reflecting customer value • Hire, develop, and scale a global team of Technical Account Managers • Ensure customers achieve measurable value from Vega, including better detections, faster investigations, and lower cost and complexity • Build relationships with strategic accounts at technical and executive levels • Serve as senior technical escalation point for the hardest problems on important accounts • Identify portfolio risks and drive mitigation • Partner with Account Management, Support, Product, and Engineering to drive retention and resolve issues • Translate customer patterns, friction, and gaps into product influence • Represent customer realities in roadmap decisions • Advocate for agentic detections and AI-driven security workflows • Travel to customer sites for key engagements (~50% of the time) • Report directly to Vega's Co-Founder & CTO

🎯 Requirements

• 10+ years working directly with customers in technical account management, pre-sales, customer success, or security consultancy roles • 5+ years of proven experience managing and scaling a TAM team in B2B SaaS • Hands-on experience with SIEM or security analytics platforms • Experience at a cybersecurity company • Startup experience strongly preferred • Proven track record with large enterprises, including Fortune 100 accounts • Strong cloud fundamentals across AWS, Azure, and/or GCP • Excellent leadership and stakeholder communication skills, equally effective with engineers and C-suite • Comfortable moving fast in a high-growth, global startup environment where the playbook is still being written • Background in a SOC, Security Engineering, Incident Response, or Threat Hunting role (bonus) • Experience building post-sale organizations from the ground up (bonus) • Familiarity with KQL (Kusto Query Language) (bonus)

🏖️ Benefits

• Travel to customer sites for key engagements (~50% of the time)

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