Director of Subrogation

🕒 October 1

🏄 California – Remote

🏄 California – Remote

💵 $86k - $121k / year

⏰ Full Time

🔴 Lead

👔 Director

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Venbrook

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2000

💼 Consulting

📦 Logistics

🛡️ Insurance

Consulting • Logistics • Insurance

Venbrook is a U. S. -based holding company and full-service insurance brokerage that develops and distributes commercial and private insurance solutions, specialty programs, wholesale brokerage offerings, and integrated claims services. The firm partners with carriers and clients to manage risk, design custom coverage (including employee benefits, student and travel insurance, and high-net-worth private client policies), and deliver technology-enabled claims and program management services.

📋 Description

• Set the vision, strategy, and annual goals for the subrogation department • Build and refine the department's operating model, including structure, roles, workflows, authority levels, referral criteria, and best practices • Set and track KPIs including recovery dollars, recovery rate, cycle time, inventory age, cost of recovery, and client satisfaction • Expand capabilities into new lines of business, recovery types, and services • Oversee daily operations, inventory, file assignments, workload balance, and service standards • Provide technical direction on complex, high-value, or sensitive recoveries, including liability analysis, litigation, arbitration, negotiation, and settlement • Build quality assurance, file audit, and compliance programs • Oversee outside counsel, experts, collection agencies, third-party administrators, and other recovery partners • Ensure compliance with applicable subrogation laws, regulations, anti-subrogation rules, made-whole doctrines, lien requirements, and client contract terms • Lead modernization of claims systems, recovery identification tools, analytics, automation, and AI-enabled workflows • Partner with IT, claims operations, and technology providers to evaluate and implement solutions • Build reporting and dashboards for leadership and clients • Standardize data capture and referral processes across claims teams • Serve as senior subrogation contact for key clients, carriers, and program partners • Lead client stewardship meetings, performance reviews, and recovery reporting • Support new business, renewals, and subrogation-related service offerings • Represent Venbrook's subrogation capabilities in proposals, finalist presentations, and industry settings • Lead, mentor, and develop managers, supervisors, and subrogation professionals • Plan staffing and recruiting and build succession plans • Create training, cross-training, and career development programs • Set expectations, conduct performance reviews, and handle performance issues • Partner with claims, legal, finance, underwriting, and client-facing teams • Work with finance on recovery forecasting, accruals, budgets, and department financial performance • Escalate significant matters to executive leadership with supported recommendations

🎯 Requirements

• Bachelor's degree required • 10 or more years of subrogation or claims recovery experience across several lines of business, including complex, high-value, and litigated recoveries • 5 or more years of progressive leadership experience managing managers or multi-level teams, ideally in a carrier, TPA, or brokerage setting • A record of building or scaling a subrogation function, with measurable gains in recovery results, efficiency, or capabilities • Experience leading technology or process modernization, such as system implementations, analytics, automation, or AI tools • Strong client-facing and account management skills, with experience supporting business development, renewals, and client retention • Deep knowledge of subrogation law, lien rights, arbitration forums such as Arbitration Forums, Inc., and multi-state regulatory requirements • Experience with occupational accident and workers' compensation recoveries is strongly preferred • Strong business sense, including experience with budgets, vendor spend, KPIs, and financial reporting • Excellent communication, negotiation, and executive presence, with the ability to influence clients, partners, and senior leadership

🏖️ Benefits

• Reasonable accommodations for qualified individuals with disabilities during the application process and throughout employment