SAP Managed Services Team Lead

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November 6

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VeraLogics, Inc.

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Enterprise • Cybersecurity • B2B

VeraLogics, Inc. is a B2B enterprise IT services and consulting firm that specializes in enterprise applications (including SAP implementation and hosting), cloud operations and infrastructure, and managed security and governance, risk & compliance (GRC) solutions. The company offers cloud architecture, devops, infrastructure managed services, UCaaS/CCaaS integrations, and data automation partnerships (e. g. , HONICO/BatchMan), and acts as a technology partner for enterprises seeking to modernize legacy systems and secure their environments. VeraLogics serves mid-to-large organizations and holds partnerships with Microsoft Azure, AWS, SAP, and HONICO, operating from offices in San Antonio and Houston.

51 - 200 employees

Founded 2010

🏢 Enterprise

🔒 Cybersecurity

🤝 B2B

📋 Description

• Lead and manage a team of SAP support analysts, providing guidance, mentorship, and performance feedback. • Oversee day-to-day operations of SAP Managed Services, ensuring timely and effective resolution of incidents, service requests, and problem tickets. • Act as an escalation point for complex SAP issues across modules such as FI/CO, MM, SD, HCM, and others. • Monitor and report on team performance metrics, SLAs, and KPIs; identify areas for improvement and implement corrective actions. • Stay current with SAP technologies, updates, and best practices to guide the team effectively.

🎯 Requirements

• Proven experience leading SAP support or managed services teams. • Strong understanding of SAP modules (at least two of: FI/CO, MM, SD, HCM, etc.). • Hands-on experience with SAP troubleshooting, configuration, and support. • Excellent communication and interpersonal skills, with the ability to manage client relationships. • Familiarity with cloud platforms and SAP hosting environments. • Experience with service management tools such as FreshService and ServiceNow. • At least one SAP certification (e.g., SAP Certified Application Associate). • Experience with ITIL processes and service delivery frameworks. • Ability to work independently and manage multiple priorities in a fast-paced environment. • Bachelor's degree in Information Technology, Business, or related field.

🏖️ Benefits

• Proactively identify opportunities for upselling or cross-selling additional services. • Address and resolve customer concerns, seeking continuous improvement in customer satisfaction. • Coordinate resources and efforts across departments to achieve project milestones. • Work closely with sales and account management teams to identify expansion opportunities. • Maintain comprehensive project documentation, including project plans, timelines, and status reports. • Create and update customer profiles, ensuring accurate and up-to-date records.