Global Customer Success Manager

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🕒 2 days ago

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Veralto

WebsiteLinkedInAll Job Openings

10,000+ employees

🤝 B2B

⚡ Energy

🔬 Science

B2B • Energy • Science

Veralto is a global enterprise comprising 13 operating companies and over 300 locations worldwide. With a workforce of 16,000 associates, Veralto focuses on impactful work in areas crucial to everyday life, such as water, food, and medicine. The company's Water Quality division manages, treats, purifies, and protects water on a global scale, while the Product Quality & Innovation division ensures the safety and authenticity of essential goods in the global supply chain. Committed to fostering a diverse and inclusive workplace, Veralto invests in its employees' growth through hands-on learning and career development opportunities, supported by a global network and the resources of an S&P 500 company.

📋 Description

• Owning the global post-sale customer journey (onboarding → adoption → retention) • Leading QBRs / EBRs with executive stakeholders • Building and executing outcome-based Success Plans • Driving adoption and aligning to measurable KPIs • Monitoring customer health and mitigating risks • Partnering with Sales, Services, Support, and Product • Elevating customer feedback into product and roadmap discussions

🎯 Requirements

• 5–10 years in Customer Success, Consulting, or Strategic Account Management in B2B SaaS • Experience managing enterprise/global accounts • Proven experience leading QBRs / EBRs with executives • Demonstrated ability to drive cross-functional alignment without authority • Experience with CRM/CS tools (Salesforce, Gainsight) • Experience working with customers in the printing, packaging, or label industry; familiarity with packaging and print production workflows is highly preferred

🏖️ Benefits

• Health, dental, vision, and 401(k) with match starting Day 1! • Flexible working hours in a US Remote environment, empowering you to collaborate globally while managing your schedule with autonomy and balance • Comprehensive health benefits to support you and your family • A strategic, high-impact role where you partner with global enterprise customers and influence real business outcomes - not just manage accounts • Professional onboarding and continuous learning opportunities • A highly collaborative, global team environment • Clear career growth and development pathways