Manager, Developer Success

Job not on LinkedIn

October 29

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Vercel

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SaaS • Web 3 • Cloud Computing

Vercel is a platform providing developer tools and cloud infrastructure to build, scale, and secure faster and more personalized web applications. It specializes in optimizing web performance through features like fast load times, scalable infrastructure, and global CDN distribution. The platform supports developers with automated workflows, a wide range of templates, and seamless integration with tools like Git for quick deployment. Vercel also emphasizes observability and security, offering privacy-friendly analytics and enterprise-level conformance.

201 - 500 employees

Founded 2016

☁️ SaaS

🌐 Web 3

💰 $150M Series D on 2021-11

📋 Description

• Lead, coach, and develop a high-performing team of Platform Architects and Developer Success Engineers to deliver exceptional customer outcomes • Own your team’s impact on technical success to support key revenue growth metrics like NDR and expansion. • Implement and continuously improve repeatable post-sales playbooks that drive consistency, predictability, and quality at scale • Empower your team to build trusted partnerships with customer developer teams and their executives, aligning technical engagements with customer business objectives. • Monitor team performance, manage workload and priorities, and remove blockers to ensure your team can execute effectively • Collaborate closely with Sales, Support, and Product teams to deliver a seamless and integrated customer experience • Analyze customer and team data to inform decisions and improve operational effectiveness

🎯 Requirements

• Demonstrated success leading technical customer-facing teams (e.g., Solutions Engineering, Consulting) and consistently driving impactful customer and business results. • Deep technical knowledge of modern Web architectures — able to coach a team that engages engineering leaders credibly on architectural decisions • Strong operational mindset: able to drive execution, manage workload, and balance competing priorities • Business acumen and understanding of how technical engagements contribute to retention, expansion, and customer growth • Empathy for developers and a passion for delivering exceptional developer experiences • Strong collaborator and communicator who can align cross-functional teams around

🏖️ Benefits

• Competitive compensation package, including equity. • Inclusive Healthcare Package. • Learn and Grow - we provide mentorship and send you to events that help you build your network and skills. • Flexible Time Off. • We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed.