Veremark
51 - 200 employees
Founded 2018
👥 HR Tech
📋 Compliance
🎯 Recruiter
💰 Debt Financing on 2022-10
HR Tech • Compliance • Recruitment
Veremark is a whistleblowing and employment screening platform that enhances the hiring process by providing comprehensive background checks and pre-hire verification services. The company, which has integrated Employrite into its offerings, aims to help organizations globally streamline their hiring procedures and reduce risks associated with recruitment. Through its user-friendly system, Veremark allows employers to verify candidates with speed and accuracy, ensuring compliance with necessary regulations.
Client Services Specialist
Job not on LinkedIn
🔥 42 minutes ago
Where this job comes from
Posted on Veremark's careers page, not through a job board
First seen by Remote Rocketship 42 minutes ago
Veremark
51 - 200 employees
Founded 2018
👥 HR Tech
📋 Compliance
🎯 Recruiter
💰 Debt Financing on 2022-10
HR Tech • Compliance • Recruitment
Veremark is a whistleblowing and employment screening platform that enhances the hiring process by providing comprehensive background checks and pre-hire verification services. The company, which has integrated Employrite into its offerings, aims to help organizations globally streamline their hiring procedures and reduce risks associated with recruitment. Through its user-friendly system, Veremark allows employers to verify candidates with speed and accuracy, ensuring compliance with necessary regulations.
📋 Description
• Proactively manage an assigned set of top tier (tier 0 and tier 1) clients • Ensure that no more than 5% of cases age beyond 45 days • Act as a strategic partner to assigned clients • Manage client inquiries and requests for expedited services • Provide high-touch, premium support • Ensure timely completion of candidate onboarding to meet client deadlines • Manage and oversee all T0 to T1 cases assigned for comprehensive client support • Handle client inquiries with a 2hr FRT and expedite requests with a high level of service • Proactively manage candidate start dates to guarantee timely onboarding • Host regular client calls to review open checks and address concerns or questions • Conduct monthly audits on a minimum of 2% of cases and document findings for the Head of Service Delivery • Provide insights and support to the Account Management team for Quarterly Business Reviews and reporting associated with T0 and T1 accounts • Meet monthly proactivity-based KPIs while maintaining NPS levels
🎯 Requirements
• Experience in building relationship with B2B clients • Ability to think long-term and strategically • Good problem solving skills • Able to prioritise • Knowledge within the background screening industry is a plus
🏖️ Benefits
• A supportive, team-driven culture focused on collaboration and excellence • Structured onboarding, tools, and resources to help you succeed • Opportunities for career growth within the Candidate Support function • Remote work • A chance to directly impact the candidate journey in a meaningful way
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