Regional Operations Director

🕒 May 4

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Veritas Veterinary Partners

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2022

⚕️ Healthcare Insurance

🔬 Science

Healthcare Insurance • Veterinary • Science

Veritas Veterinary Partners is creating a community of highly-trained, compassionate and dedicated veterinarians, technicians and staff. They operate specialty and emergency veterinary hospitals that are open 24 hours a day, 365 days a year, providing opportunities to work with like-minded caring individuals across various locations in the US.

📋 Description

• Provide direct operational leadership and accountability to Hospital Directors and Hospital Managers across a portfolio of two to four Partner Hospitals. • Conduct regular site visits to assess operational performance, identify gaps and implement corrective strategies in partnership with hospital leadership teams. • Establish and monitor regional operational standards, workflows and performance benchmarks consistent with Veritas policies and best practices. • Serve as the escalation point for complex operational, clinical support and employee relations matters that exceed hospital-level resolution. • Lead regional operational planning, including scheduling of site visits, leadership meetings and cross-hospital initiatives. • Support onboarding and integration of acquired hospitals into Veritas operational standards as needed. • Own regional P&L performance across all assigned hospitals, including revenue growth, expense management and EBITDA outcomes. • Partner with Hospital Directors to develop, monitor and manage annual operating budgets and capital expenditure requests. • Analyze financial reports, KPIs and trend data to identify opportunities, flag risks and drive performance improvement. • Hold hospital leadership accountable for financial targets, providing coaching and support to address variances. • Report regional financial performance to the Chief Operating Officer and collaborate on enterprise-level forecasting. • Directly lead, develop and evaluate Hospital Directors and, where applicable, Hospital Managers within the regional portfolio. • Identify leadership development needs and work with Human Resources to build succession plans, training pathways and performance improvement strategies. • Drive associate engagement and retention across the region by modeling Veritas values and holding hospital leaders accountable for team culture outcomes. • Partner with Human Resources on complex employee relations matters, investigations and workforce planning. • Conduct regular one-on-one meetings and performance reviews with direct reports to provide clear expectations, feedback and support. • Collaborate with regional Medical Directors and hospital-level Medical Directors to ensure alignment between operational capacity and clinical delivery. • Support hospitals in maintaining compliance with AVMA, state veterinary board and accreditation standards applicable to specialty and emergency practice. • Partner with clinical leadership to address staffing, workflow and facility issues that affect patient care quality or team safety. • Monitor client experience data across the region and work with hospital leaders to implement service improvements. • Champion adoption and effective utilization of practice management systems and operational technology across assigned hospitals. • Support hospital teams in integrating AI-assisted tools, including ambient documentation and clinical workflow technology, into daily operations. • Identify technology gaps and work with the enterprise technology team to implement solutions that improve efficiency and care delivery.

🎯 Requirements

• Bachelor's degree in Business Administration, Healthcare Management, Veterinary Practice Management or a related field, or equivalent professional experience in a multi-site veterinary or healthcare leadership role. • Minimum seven years of progressive leadership experience in veterinary medicine or multi-unit healthcare operations, with at least three years in a multi-site or regional director-level role. • Demonstrated P&L ownership and financial management experience across multiple locations. • Proven ability to lead, develop and hold accountable hospital or site-level directors and managers across a geographically distributed portfolio. • Strong analytical skills with experience using financial reports, operational KPIs and performance data to drive decisions. • Excellent communication and relationship-building skills with the ability to influence across all organizational levels. • Ability to travel 50% or more, including across multiple time zones.

🏖️ Benefits

• Highly competitive salary based on experience • Mental health support with Talkspace • Paid time off • Reimbursement of professional membership and licensure fees • 401k retirement plan options with company match • Medical, vision, and dental insurance options • Basic life insurance provided and other voluntary insurance options available for full-time team members • 6 weeks paid parental leave for full-time team members • Pet insurance and discount program • Employee Assistance Programs