NOC Engineer – Tier III

November 8

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Vero Networks

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Telecommunications • eCommerce • B2C

Vero Networks is a broadband service provider offering fast, reliable, and affordable fiber internet to both residential and business customers. The company emphasizes a simple pricing model with no contracts or hidden fees, aiming to enhance online experiences through effective customer service and high-speed internet. With a focus on seamless streaming and complete home WiFi, Vero Networks aims to deliver satisfactory internet services that meet the needs of its users.

51 - 200 employees

Founded 2017

📡 Telecommunications

🛍️ eCommerce

👥 B2C

💰 Venture Round on 2024-09

📋 Description

• Monitor and manage multi-vendor network environments, ensuring high availability of fiber and IP transport services. • Lead triage and advanced troubleshooting of complex network events, identifying root causes and driving quick resolution. • Coordinate escalations with internal engineering, field operations, and external vendors. • Manage network fault isolation, configuration, and maintenance of routers, switches, and optical systems. • Conduct proactive network performance analysis, capacity planning, and optimization. • Provide Tier III technical support to internal teams: mentor Tier I/II NOC personnel. • Oversee change management, upgrades, and maintenance windows to minimize service impact. • Maintain detailed documentation, runbooks, and process improvements for network operations. • Ensure SLA adherence, service availability, and MTTR targets are consistently achieved.

🎯 Requirements

• 8–10+ years in network operations, engineering, or telecommunications, with proven experience in NOC or ISP environments. • Deep expertise in IP networking (BGP, OSPF, MPLS, VLANs, VPNs, QoS) and fiber transport systems (DWDM, CWDM, Ethernet). • Hands-on experience with: Juniper (Junos), Cisco, and MikroTik platforms. • Calix XGS-PON and access/aggregation network management systems. • Fixed wireless and LTE platforms such as Cambium, Telrad, or similar. • Advanced diagnostic, analytical, and scripting abilities (Python, shell, or equivalent a plus). • Strong understanding of network monitoring, alerting, and telemetry tools. • Proven ability to lead technical response during major incidents and guide NOC teams through resolution. • Bachelor’s degree in computer science, IT, or equivalent experience preferred.

🏖️ Benefits

• This position requires the ability to sit and work at a desk for extended periods of time, using a computer and other office equipment. • This position requires the ability to perform fine motor tasks, such as typing or using a mouse, for extended period of time.