Customer Service Coordinator

🕒 6 days ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Vestis Corporation

WebsiteLinkedInAll Job Openings

10,000+ employees

🤝 B2B

🏢 Enterprise

💰 $800M Post-IPO Debt - Vestis on 2024-02

B2B • Enterprise

Vestis Corporation is a provider of uniforms and workplace supplies focused on serving businesses across North America. Vestis operates a full-service uniform rental program and offers specialty garment processing (including cleanroom processing), floor mats, towels, linens, managed restroom services, first aid supplies and related workplace products. The company positions itself as a leader in the B2B uniform and workplace supplies category, delivering clean and safe apparel and facility supplies to a wide range of customers from Fortune 500 companies to locally owned small businesses.

📋 Description

• Review and make decisions on daily order file reports for assigned accounts • Release orders from hold status, notify customers of delays, and offer product substitutions based on Sales direction • Manage saved incomplete order reports to move potential orders into processing • Modify existing orders, including updates, cancellations, and credits • Partner with internal and external Sales teams to align customer commitments with company capabilities and operational requirements • Create and maintain customer keying profiles, uniform programs, MySites, and website information • Prioritize and resolve multiple customer service issues within established service-level expectations, typically within 48 hours, using Salesforce • Prepare large and multipack orders for submission to Data Entry • Identify, process, and coordinate customer-related forms, including RFQs, IT Enhancement Requests, Web Requirements Forms, and EDI Requirement Forms • Work cross-functionally to resolve issues and prevent order-processing and fulfillment delays • Refresh and maintain designated Power BI reports • Take ownership of customer orders and proactively drive issue resolution • Submit approved customer pricing updates as directed by the Sales Manager • Stay current on company policies, procedures, guidelines, and best practices

🎯 Requirements

• Maintain a quality performance rate of 99.70% or higher • Knowledge of direct sales order entry systems, value-added services, and operational processes • Technical and systems proficiency • Customer focus • Order management • Problem solving • Attention to detail • Communication skills • Time management • Cross-functional collaboration • Process improvement • Accountability and ownership