Customer Retention Representative

🔥 2 hours ago

🇪🇺 Europe – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔄 Customer Retention Specialist

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Veta Virtual

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

⚖️ Legal

🏥 Healthcare

Consulting • Legal • Healthcare

Veta Virtual is a company specializing in virtual receptionist and virtual assistant services. They provide a range of services including phone answering, inbound and outbound call management, appointment scheduling, and call overflow handling. Their services are designed to convert callers into clients by delivering personalized experiences through dedicated live receptionists. Veta Virtual works across various industries, including legal, accounting, and medical, helping businesses maintain a professional image, improve customer service, and free up internal resources. The company emphasizes human interaction with 100% real human receptionists who integrate seamlessly with existing phone providers, offering a cost-effective solution compared to hiring full-time staff.

📋 Description

• Conduct high-volume outbound outreach to hundreds of existing customers daily by phone • Use targeted text follow-ups to maximize customer re-engagement • Identify target customers through data analysis and critical thinking • Prioritize outreach based on transaction history, inactivity, and revenue potential • Engage inactive customers in consultative conversations about returning to the cryptocurrency kiosk platform • Educate customers on products, value-added services, and customer benefits • Handle objections, competing offers, and customer concerns • Use discount codes, promotions, and incentive programs to drive re-engagement • Identify trends and revenue opportunities within the existing customer base • Help increase average revenue per customer over time • Maintain accurate activity logs and customer interaction records in CRM tools • Complete a short two-minute video question as part of the screening process

🎯 Requirements

• Demonstrated ability to influence decisions and drive outcomes through consultative, relationship-based selling • Strong verbal communication and phone presence • Proven track record managing diverse customer relationships and meeting or exceeding revenue or retention goals • Ability to explain cryptocurrency and blockchain topics in simple terms • Experience handling objections and competing offers • Highly self-motivated and goal-oriented • Comfortable working in a high-volume, fast-paced, entrepreneurial environment • Ability to work independently in a fully remote setting • Currently based in Latin America (LATAM) or Europe • Comfort and proficiency using AI tools is a strong plus • Basic knowledge of cryptocurrency, blockchain, or crypto kiosks is a bonus • Passion for fintech, digital currency, and financial technology is a bonus

🏖️ Benefits

• Competitive salary in USD, paid consistently every month • Performance-based incentives • 15 paid vacation days per year • All U.S. federal holidays • 100% remote work from anywhere in LATAM or Europe • Professional home setup • Fast-paced, high-growth environment in the fintech and cryptocurrency industry • Collaborative, high-trust culture • Performance recognition and growth opportunities