Customer Service Representative

🔥 0 minutes ago

🇪🇺 Europe – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Veta Virtual

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

⚖️ Legal

🏥 Healthcare

Consulting • Legal • Healthcare

Veta Virtual is a company specializing in virtual receptionist and virtual assistant services. They provide a range of services including phone answering, inbound and outbound call management, appointment scheduling, and call overflow handling. Their services are designed to convert callers into clients by delivering personalized experiences through dedicated live receptionists. Veta Virtual works across various industries, including legal, accounting, and medical, helping businesses maintain a professional image, improve customer service, and free up internal resources. The company emphasizes human interaction with 100% real human receptionists who integrate seamlessly with existing phone providers, offering a cost-effective solution compared to hiring full-time staff.

📋 Description

• Manage inbound calls professionally for a diverse range of businesses and professionals • Address callers' needs with empathy and professionalism • Take accurate messages and deliver them promptly • Book appointments using scheduling tools • Transfer calls efficiently according to established protocols • Build strong client relationships by understanding unique requirements and adapting communication • Collaborate with the team to continuously improve service quality • Represent clients as a friendly, professional voice

🎯 Requirements

• 2–3 years of proven experience in a similar role, such as customer service, call center, or phone-based support • Exceptional communication skills with a strong command of English, written and spoken • Outgoing, energetic, and positive personality • Strong sense of responsibility and commitment to excellence • Quick learning ability and familiarity with AI tools • Minimum typing speed of 50 WPM • Quiet work environment • Reliable equipment • Stable internet connection • Availability for a 9-hour shift between 9:00 AM and 9:00 PM Eastern Time, Monday to Friday • Must be currently based in Latin America (LATAM) or Europe • Must complete a short 2-minute video question as part of the screening process

🏖️ Benefits

• Competitive pay based on experience • Very competitive monthly performance and attendance bonuses • Fully paid training period • 20 paid days off per year after the training period • Flexibility of working from home • Regular reviews and feedback • Company-wide and team events • Real growth opportunities