Salesforce Administrator

🔥 14 hours ago

🇪🇺 Europe – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🌐👷 Salesforce Administrator

🚫👨‍🎓 No degree required

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Veta Virtual

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

⚖️ Legal

🏥 Healthcare

Consulting • Legal • Healthcare

Veta Virtual is a company specializing in virtual receptionist and virtual assistant services. They provide a range of services including phone answering, inbound and outbound call management, appointment scheduling, and call overflow handling. Their services are designed to convert callers into clients by delivering personalized experiences through dedicated live receptionists. Veta Virtual works across various industries, including legal, accounting, and medical, helping businesses maintain a professional image, improve customer service, and free up internal resources. The company emphasizes human interaction with 100% real human receptionists who integrate seamlessly with existing phone providers, offering a cost-effective solution compared to hiring full-time staff.

📋 Description

• Manage day-to-day Salesforce Service Cloud configuration, including objects, fields, page layouts, flows, validation rules, and permissions • Troubleshoot user issues and perform routine maintenance and data hygiene • Support integrations between Salesforce and other support tools • Evaluate new Salesforce features and releases relevant to support operations • Own the telephony and contact center platform roadmap, including CTI integration, call routing, and IVR • Partner with support leadership to prioritize improvements • Manage vendor relationships • Coordinate new telephony rollouts with minimal disruption to daily operations • Build and maintain dashboards covering support volume, response times, resolution rates, and CSAT • Deliver regular reporting to support and leadership teams • Identify trends and flag operational issues surfaced by the data • Complete a short 2-minute video question as part of the screening process

🎯 Requirements

• 2+ years of hands-on Salesforce administration experience — Service Cloud strongly preferred • Experience with a contact center or telephony platform such as Amazon Connect, Five9, Twilio Flex, NICE, or Genesys • Experience with configuration or roadmap ownership for contact center or telephony platforms is a strong plus • Comfort building reports and dashboards in Salesforce or similar BI tools • Strong cross-functional communication skills • Highly detail-oriented and comfortable owning multiple workstreams simultaneously • Salesforce Administrator certification is a bonus • Fintech or regulated industry experience is a bonus • Contact center migration experience is a bonus • Basic crypto/blockchain knowledge is a bonus • Must be currently based in Latin America (LATAM) or Europe • Professional home setup required for remote work

🏖️ Benefits

• Competitive salary in USD — paid consistently every month, no matter where you are • Performance-based incentives • +15 paid vacation days per year • All U.S. federal holidays • 100% remote work from anywhere in LATAM or Europe • Collaborative, supportive culture • Fast-paced, high-growth fintech and cryptocurrency environment