Support Specialist

Job not on LinkedIn

November 20

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

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Veza

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Cybersecurity • SaaS • Enterprise

Veza is a leading identity security company specializing in access management and cybersecurity. The company has developed advanced solutions like the Access Graph to visualize and control data access across all enterprise systems, enhancing productivity and security. Veza's offerings include privileged access monitoring, SaaS access security, and cloud access management. These services are designed to secure identities, manage non-human identity access, and automate identity governance. By leveraging its unique GenAI-based capabilities, Veza helps organizations reduce the risk of data breaches and ensure compliance. The platform integrates seamlessly with major cloud providers and security services to provide a comprehensive view of user and machine identities.

51 - 200 employees

Founded 2020

🔒 Cybersecurity

☁️ SaaS

🏢 Enterprise

📋 Description

• Assist in the setup, maintenance, and monitoring of cloud and on-premises infrastructure for customer demo environments, trial environments, and engineering testing, ensuring reliability and performance • Identify and resolve infrastructure issues under the guidance of the Enterprise Architect • Support the development and implementation of automation scripts (e.g., Python, PowerShell) and tools (e.g., Terraform) to streamline provisioning and management tasks • Work with sales, engineering, and product teams to understand requirements and provide infrastructure support for demos, trials, and testing • Help configure product storylines and environments for demos and trials, ensuring alignment with customer needs and product capabilities • Assist in integrating solutions with SaaS platforms like Workday, Oracle, or Salesforce to enhance demo and trial environments • Maintain documentation for infrastructure setups, configurations, and troubleshooting processes, ensuring clear communication with the team • Support the maintenance and monitoring of customer proof of value environments, ensuring a seamless experience for customers

🎯 Requirements

• 3-4 years of IT experience, with exposure to IT security, or identity management platforms (e.g., Okta, Ping, or similar IAM solutions) • Basic understanding of infrastructure technologies (cloud platforms, virtualization, networking) • Practical experience in at least one cloud platform(e.g., AWS, Azure, GCP), with the ability to deploy and manage resources (e.g., EC2, Azure VMs, or Google Cloud Storage) and configure basic security settings (e.g., IAM roles, security groups) • Entry-level proficiency in scripting languages (e.g., Python, PowerShell) with the ability to write scripts for automation of IT tasks • Hands-on experience with automation tools (e.g., Terraform, Ansible) for provisioning infrastructure and familiarity with containerization technologies (e.g., Docker, Kubernetes) for deploying and managing containerized applications • Working knowledge of Directory Services (e.g., Active Directory, Azure AD/Entra ID), including experience with user and group management • Team-oriented with strong collaboration and communication skills. • Adaptable to a fast-paced startup environment with changing priorities. • Solid problem-solving and troubleshooting skills with a willingness to learn.

🏖️ Benefits

• competitive benefits package • equity