Clinical Operations Manager

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October 13

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Vida Health

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Healthcare Insurance • Wellness • SaaS

Vida Health is a company committed to improving health outcomes for various physical and mental health conditions, including diabetes, obesity, depression, and hypertension. They offer personalized, human-led care combined with digital technology to manage and treat these complex conditions. Vida Health partners with employers, health plans, and consultants to provide comprehensive health solutions. Their services include video chats and text-based messaging with healthcare providers, and they utilize machine learning and synced devices to personalize member care. They focus on significant cost savings and improved health outcomes for cardiometabolic conditions, guaranteeing results and offering up to 100% of fees at risk for both physical and mental healthcare.

501 - 1000 employees

Founded 2014

⚕️ Healthcare Insurance

🧘 Wellness

☁️ SaaS

📋 Description

• Lead and support the Clinical Assistant Team, ensuring adherence to clinical protocols and high-quality member support. • Track individual and team performance metrics and conduct regular team meetings. • Monitor staffing levels and adjust scheduling and assigned tasks. • Develop, document and implement SOPs to standardize clinical workflows. • Monitor and manage Zendesk queues for performance and quality. • Configure and maintain Zendesk dashboards and reporting to track key operational metrics. • Analyze Zendesk data to identify performance trends.

🎯 Requirements

• Bachelor’s degree in healthcare administration, public health or related field; clinical background/experience a plus. • 3-5+ years of experience in clinical operations or healthcare support functions. • Experience supervising or managing clinical or administrative staff. • Strong knowledge of prior authorization processes, CoverMyMeds portal and patient access workflows. • Prior experience in the obesity care space, specifically supporting GLP-1 therapy. • Excellent communication, organizational and problem-solving skills. • Familiarity with telehealth and digital health platforms. • Strong analytical skills to identify trends, monitor performance metrics and recommend improvements. • Proficiency with Zendesk (or similar platform), with ability to build and maintain reporting features preferred.

🏖️ Benefits

• Reasonable accommodations for qualified individuals with disabilities • Equal Employment Opportunity and Affirmative Action employer