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Member Growth Operations Associate Manager

🕒 September 28

🇺🇸 United States – Remote

💵 $99.5k - $128.5k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚙️ Operations

🚫👨‍🎓 No degree required

Where this job comes from

Posted on Virta Health's careers page, not through a job board

First seen by Remote Rocketship September 28

Still open on Virta Health's site. Checked 6 hours ago.

Logo of Virta Health

Virta Health

201 - 500 employees

🏥 Healthcare

⚕️ Healthcare Insurance

🧘 Wellness

Healthcare • Healthcare Insurance • Wellness

Virta Health is a healthcare company focused on reversing type 2 diabetes and promoting sustainable weight loss through a nutrition-first approach. The company offers personalized treatment plans that help individuals reduce or eliminate the need for diabetes medications. Virta collaborates with organizations and healthcare providers to deliver transformative outcomes in metabolic care. Their approach is evidence-backed, emphasizing the importance of lifestyle and dietary changes to achieve lasting health improvements and weight management.

📋 Description

• Manage assigned ongoing campaigns and launch work across email, direct mail, and SMS • Configure campaigns, manage timelines and approvals, coordinate vendors, and oversee delivery • Build and update Braze campaigns and Canvases • Maintain client-specific content and catalog data • Apply contact preferences and suppression rules accurately • Lead end-to-end QA of content, dynamic logic, audience criteria, links, and technical configuration • Troubleshoot issues and strengthen controls to prevent recurrence • Translate custom communication requests into requirements and execution plans • Own operational improvement projects from problem definition through rollout • Manage dependencies and communicate decisions, tradeoffs, and risks • Partner with Growth stakeholders to improve targeting, journeys, and execution • Define and track operational success measures • Provide hands-on coverage as priorities shift and build shared team knowledge • Use AI to streamline campaign operations, strengthen QA, and reduce manual work • Assess workflows and implement, document, and measure reusable components or improvements within the first 90 days

🎯 Requirements

• 5–7 years of relevant experience in marketing operations, lifecycle operations, marketing technology, or a related field • Independent ownership of complex campaigns and operational improvements • Experience building and maintaining scalable workflows in Braze or a comparable customer engagement platform • Experience with automation, segmentation, and dynamic content • Ability to translate business needs into system and data requirements • Ability to partner with technical teams • Ability to validate campaign logic and data quality through disciplined QA • Strong project ownership and communication skills • Ability to prioritize improvements alongside ongoing delivery, manage dependencies, and guide teammates through changes • Experience designing and implementing repeatable AI-enabled workflows • Nice to have: Braze Canvases, Catalogs, Content Blocks, and Liquid personalization • Nice to have: HTML/CSS, SQL, APIs, or data integrations • Nice to have: direct mail or SMS programs, vendor coordination, and cross-channel contact rules • Nice to have: healthcare, benefits, or other environments with complex eligibility, client-specific requirements, and sensitive data • Must be legally authorized to work in the United States • Must not require sponsorship for employment visa status to legally work in the United States • Must follow Virta's security and privacy procedures for sensitive patient information governed by HIPAA

🏖️ Benefits

• Equity • Bonus • Remote-first work arrangement • Office hubs in Denver and San Francisco • Security and privacy training • Equal employment opportunity protections

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