Senior Director, Customer Success

3 days ago

🐻 Alaska – Remote

Although this job is listed in Alaska, this company may be open to hiring remote in other states.

🌺 Hawaii – Remote

Although this job is listed in Hawaii, this company may be open to hiring remote in other states.

+8 more states

🐻 Alaska – Remote 🌺 Hawaii – Remote 🦞 Maine – Remote 🌶️ New Mexico – Remote 🌪️ Oklahoma – Remote 🎸 Mississippi – Remote ⚓ Rhode Island – Remote 🗿 South Dakota – Remote 🍁 Vermont – Remote 🧀 Wisconsin – Remote

💵 $190.5k - $219k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

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Virta Health

WebsiteLinkedInAll Job Openings

Healthcare Insurance • Wellness • Health Tech

Virta Health is a healthcare company focused on reversing type 2 diabetes and promoting sustainable weight loss through a nutrition-first approach. The company offers personalized treatment plans that help individuals reduce or eliminate the need for diabetes medications. Virta collaborates with organizations and healthcare providers to deliver transformative outcomes in metabolic care. Their approach is evidence-backed, emphasizing the importance of lifestyle and dietary changes to achieve lasting health improvements and weight management.

201 - 500 employees

⚕️ Healthcare Insurance

🧘 Wellness

📋 Description

• Lead and grow a customer success team currently organized around National Accounts, Blues & Regional Plans, and PBM partners • Support team and effectively liaise cross-functionally to ensure Virta value to customer is clear and substantiated through compelling and accurate reporting packages, strong executive sponsorship, effective business reviews, etc. • Identify and unlock growth opportunities (e.g., product expansion, population expansion) and coach team on strategies for effectively pursuing them • Deliver against critical performance metrics, including: • - Gross and Net Revenue Retention • - Net Promoter Score (NPS) • - Referenceability • - Expansion • Advocate for the health plan and PBM customer internally, ensuring what’s needed to be successful with these customers informs Virta’s roadmap and organizational priorities • Provide exceptional leadership and people management to a growing team – drive clarity, coach for growth and impact, and foster high engagement

🎯 Requirements

• 12+ years of Client Success/Sales experience • 5+ years in people management experience, leading high-performing teams • Experience working for or servicing health plans • Sales forecasting and overall revenue modeling • Ability to build strong cross-functional partnerships to deliver on customer commitments and facilitate evolution of product-market fit

🏖️ Benefits

• Information about Virta’s benefits is on our Careers page at: https://www.virtahealth.com/careers.