Customer Service Representative

Job not on LinkedIn

November 13

☕ Washington – Remote

Although this job is listed in Washington, this company may be open to hiring remote in other states.

💵 $16 - $18 / hour

⏳ Contract/Temporary

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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VirtualStaffing

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B2B • HR Tech • SaaS

VirtualStaffing is a company that specializes in offshore multilingual staffing solutions for businesses across various industries. They provide flexible support as an extension of their clients’ teams, helping organizations focus on their core business objectives. With over 1500 engaged employees and a range of services including inbound and outbound marketing, technical support, and virtual administration, VirtualStaffing aims to help small to medium businesses scale operations effectively while maintaining high-quality customer care.

11 - 50 employees

🤝 B2B

👥 HR Tech

☁️ SaaS

📋 Description

• Respond promptly to customer inquiries via phone, email, and chat regarding orders, product information, shipping, and returns. • Provide accurate guidance on seed varieties, planting instructions, and seasonal availability. • Resolve customer issues efficiently while maintaining a positive and professional attitude. • Process orders, refunds, and replacements in accordance with company policies. • Collaborate with fulfillment and inventory teams to ensure timely order delivery and accuracy. • Record all customer interactions and feedback in CRM for continuous improvement. • Educate customers about Burpee’s online resources, gardening tips, and loyalty programs. • Support peak seasonal call volume during the spring and summer months.

🎯 Requirements

• Must have at least 1–3 years of customer service experience (retail, e-commerce, or call center preferred). • Strong written and verbal communication skills. • Basic computer proficiency; experience with CRM systems and order management tools. • Genuine interest in gardening, horticulture, or home improvement is a plus • Ability to multitask and stay calm under pressure during busy seasons.

🏖️ Benefits

• Job Benefits