Field Service Manager – Americas

November 10

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VisiConsult - X-ray Systems & Solutions GmbH

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Aerospace • Automotive • Healthcare Insurance

VisiConsult - X-ray Systems & Solutions GmbH is a family-owned German company and a global leader in customized and standard X-ray inspection solutions for non-destructive testing (NDT), quality assurance, and process improvement. With over 25 years of expertise, VisiConsult integrates advanced X-ray systems into various sectors, including aerospace, automotive, defense, and energy, offering intelligent end-to-end solutions that enhance decision-making and operational efficiency.

51 - 200 employees

Founded 1996

🚀 Aerospace

⚕️ Healthcare Insurance

📋 Description

• Take on a leadership role and shape outstanding customer experiences • Recruit, manage, and develop a geographically dispersed team of Field Service Engineers and Automation Engineers across the US • Oversee the planning and scheduling of all US field service operations • Support escalated cases as a 1st and 2nd level contact, offering hands-on troubleshooting for X-ray NDT systems • Ensure a smooth customer experience and foster long-term relationships • Manage daily operations, define team processes, and guide technicians on complex system issues • Monitor key performance indicators (KPIs), identify areas for improvement, and ensure service excellence and compliance with quality and safety standards • Actively drive the expansion of the service business by promoting established service products, contract agreements, and spare parts programs • Work closely with VisiConsult’s German headquarters and global service organization to exchange knowledge and enhance collaboration • Manage service-related budgets, drive efficiency, and support the expansion of customer contracts

🎯 Requirements

• Completed technical degree or equivalent qualification (e.g. technician/ mechatronics or electrical engineering) • Experience with X-ray or other NDT (Non-Destructive Testing) systems is a strong plus • Proven track record of managing field service or technical support teams in a remote setting for at least 2 years • Strong background in technical troubleshooting, scheduling, and customer-facing roles within machinery or complex industrial systems • Experience in promoting and selling technical service products, contract agreements and spare parts • Excellent communication and interpersonal abilities to lead remote teams, support diverse customer profiles, and align with international colleagues • Fluent English is required, German and/or Spanish are a significant asset • Independent, structured, and solution-oriented work style to drive operational excellence – with a proactive, results-driven approach and the ability to manage complex technical and organizational challenges • Willingness to travel occasionally (approx. 20–30%) across the Americas for customer visits, escalations, and team meetings • Experience working from a home office with a reliable setup

🏖️ Benefits

• Career and development opportunities • An international and team-oriented work environment • Variety of perspectives due to a wide range of industries and customers