Client Success Manager

🕒 October 16

🐊 Florida, Illinois, +12 more states – Remote

🐊 Florida – Remote 🌽 Illinois – Remote ⚜️ Louisiana – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote ⚓ Rhode Island – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote

💵 $69k - $74k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

👻 Ghost score 0%

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VisualDx is a company that provides evidence-based clinical decision support tools aimed at enhancing patient care and optimizing dermatology referrals, reducing unnecessary hospital admissions, and combating health inequities. Their solutions cater to individual clinicians, hospitals, health systems, public health education programs, and life sciences. VisualDx is known for its innovative use of visualization to support clinicians and patients in critical areas such as dermatological and public health care. The company also offers various integration options, including EHR integrations, telemedicine toolkits, and APIs, while fostering partnerships to improve access to care and medical education.

📋 Description

• Lead post-sales activity for implementing new accounts and sites • Partner with sales, business development, and implementation teams • Document implementation activity in ClientSuccess • Own end-user training and onboarding • Develop and implement site-specific growth strategies with senior management • Understand customer processes, procedures, and clinical or educational needs • Deliver presentations through various media • Own renewals, monitor account health, and mitigate non-renewal risk • Conduct periodic business reviews with stakeholders • Maintain relationships with executive sponsors and decision makers • Capture and relay customer feedback and feature requests to the product team • Ensure resolution of account and customer issues • Conduct phone and email client success activities • Maintain records of calls, virtual meetings, emails, and proposals in ClientSuccess • Publish internal reports on account performance • Participate in cross-functional meetings and projects • Provide updates on opportunities, trends, and projects within the assigned territory

🎯 Requirements

• 2-year business-related degree (or related field) or equivalent experience • Comfortable presenting on camera for internal meetings, virtual client meetings, webinars, and training sessions • Proficiency with MS Office, Zoom, and SharePoint • Excellent written, verbal, presentation, and listening skills • Ability to work independently, problem solve, prioritize quality work, and communicate with various stakeholders • Strong time management and ability to prioritize multiple ongoing activities • Successful negotiation and conflict management skills • Ability to leverage approved AI tools for account preparation, reporting, and follow-up • BS/BA plus 2+ years of successful healthcare technology-driven solution sales experience preferred • Minimum of 2 years’ experience managing healthcare technology accounts preferred • Familiarity with ClientSuccess, Salesforce, or similar platforms preferred • Hands-on use of AI tools such as Claude or Microsoft Copilot preferred • Proven history of identifying and completing process improvements preferred • Working knowledge of HIPAA and healthcare data privacy preferred • Working knowledge of hospital operations and technology preferred • Understanding of technical concepts such as SSO integrations preferred • Able to travel as needed • Must reside in Florida, Georgia, Illinois, Indiana, Louisiana, Maryland, Massachusetts, Michigan, Minnesota, New Jersey, New York, North Carolina, Rhode Island, Texas, Utah, or Virginia • Must work during Eastern Time business hours

🏖️ Benefits

• Free medical and dental insurance • Life insurance • Paid time off • 401(k)

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