Customer Operations Associate

November 13

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Vitable Health

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Healthcare Insurance • Wellness • Telecommunications

Vitable Health is an innovative healthcare company that provides enhanced primary care services through a membership model. Focused on convenience and quality, Vitable offers in-home and virtual healthcare visits from a dedicated team of providers, ensuring high-quality care for common health concerns such as flu, diabetes, and mental health issues. Members have access to free prescriptions and are supported with seamless scheduling and communication options. Vitable partners with employers to offer affordable healthcare plans, enhancing employee benefits by reducing costs and increasing care accessibility. The company aims to improve healthcare outcomes and satisfaction for both employers and individuals.

11 - 50 employees

⚕️ Healthcare Insurance

🧘 Wellness

📡 Telecommunications

💰 $7.2M Seed Round on 2021-10

📋 Description

• Deliver a standout client experience. Bring empathy, clarity, and energy to every interaction. • Serve as a trusted guide for clients during onboarding, ensuring each group starts on time and understands how HRA benefits work for their employees, and feels confident managing their program within the expected onboarding timeline to avoid late starts. • Answer questions and resolve issues across channels (phone, text, email, chat) related to benefit administration, HRA compliance, and billing within SLA. • Problem-solve with urgency when setup or configuration issues arise, ensuring programs start accurately and on schedule. • Contribute to process improvements by documenting best practices and refining internal workflows related to ICHRA operations.

🎯 Requirements

• You’re disciplined and driven. You have a bachelor’s degree or equivalent work experience — what matters most is your commitment, curiosity, and follow-through. • You understand ICHRA. You’re familiar with individual Coverage HRAs, their regulatory requirements, and how they interact with health insurance marketplaces. • You’ve done this before. With 2+ years in customer service or operations, you’re comfortable solving problems, staying organized, and keeping things moving. • You’re a strong communicator. You collaborate naturally, especially when things get complex, and you know how to turn challenges into team wins. • You care about impact. You’re passionate about healthcare and believe everyone deserves access to high-quality, affordable care.

🏖️ Benefits

• 100% Silver Plan + Full Medical Coverage • Dental and Vision Coverage • 401(k) and Life Insurance • Access to Vitable’s Primary Care membership • Unlimited PTO • Remote-first culture with a supportive team • MacBook and any other gear you need • Home office setup stipend • Competitive equity package