Field Service Manager

🕒 April 12

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Viwinco Windows

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1982

🔧 Hardware

🤝 B2B

Hardware • B2B

Viwinco Windows is a U. S. -based manufacturer of custom, high-performance vinyl windows and doors for new construction and replacement markets. The company offers multiple product lines (S-Series, Cambridge, Edgemont, OceanView impact-resistant) and a range of styles and options, and supports its products with warranties, a parts library, technical documentation, and a network of distributors, contractors and preferred installers. Viwinco emphasizes in-house production, fast delivery, warranty service and customer support for both professional installers and end customers.

📋 Description

• Provide direct and multi-level leadership for field technicians, coordinators, and service managers. • Manage and support a remote workforce while maintaining strong team engagement. • Review and approve weekly timecards and PTO requests. • Establish and maintain in-field service standards across all markets. • Ensure warranty and chargeable service work is delivered accurately, efficiently, and professionally. • Maintain a customer-first mindset and promote first-call resolution. • Partner closely with Sales and Customer Service teams to ensure total customer satisfaction. • Support escalated service situations and help drive effective resolutions. • Lead the execution and optimization of the Salesforce Field Service platform. • Ensure the team fully utilizes systems for scheduling, reporting, and service tracking. • Maintain accurate and timely documentation and reporting. • Identify opportunities to expand Chargeable Service revenue streams. • Improve service delivery with a lean, efficient approach that differentiates Viwinco in the marketplace. • Travel up to 50% for training, field supervision, and customer escalations. • Work effectively from the office, remotely, and on the road.

🎯 Requirements

• 3–5 years of management experience in window service, installation, or a similar construction-related field • Experience leading teams in a matrixed or multi-location environment • Strong understanding of patio door and window service/repair • Experience using and improving Salesforce Field Service or similar platforms • Excellent verbal and written communication skills • Strong presentation and training abilities • Ability to analyze reports, identify trends, and solve complex problems • Highly organized with strong attention to detail • Empathetic approach to customer concerns • Strong commitment to customer service and first-call resolution.

🏖️ Benefits

• Opportunity to lead a growing service organization • Work with a team committed to quality and customer satisfaction • Make a direct impact on service innovation and operational excellence