Senior Operations Manager

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🕒 5 days ago

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Vocal Media

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2021

📱 Media

🌍 Social Impact

Media • Social Impact

<Vocal Media> Vocal Media is a mission-driven media company that helps social change movements integrate with contemporary internet culture. It connects digital influencers and content creators with organizations, campaigns, and businesses to build high-impact social media movements and advocacy campaigns focused on equity, justice, and public interest issues. The company emphasizes measurable reach and engagement, highlighting influencer collaborations and large organic impressions.

📋 Description

• Lead the design, execution, and continuous improvement of operational processes across the organization, in close partnership with senior leadership • Manage and mentor operations staff, providing direction, feedback, and support on day-to-day priorities • Serve as a key liaison between the sales and programs teams — facilitating clear communication, alignment on shared workflows, and timely resolution of cross-functional needs • Own operational needs across programs, ensuring teams have the systems, tools, and support required to execute effectively • Support programs directly as needed — including onboarding coordination, account setup, and process implementation • Oversee tool implementation and new workflows, leading operational infrastructure projects that supports the broader team • Hold a high bar for speed and quality, with a consistent focus on tangible, measurable results • Proactively identify inefficiencies across the organization and lead the implementation of solutions that improve how we work.

🎯 Requirements

• 6+ years of professional experience in operations, project management, organizing, or a related field • Demonstrated experience managing staff and leading cross-functional teams or workstreams • Strong understanding of how sales and program operations intersect, with experience facilitating alignment across teams • Proven ability to build, scale, and document operational systems across an organization • Excellent written and verbal communication skills, with a track record of follow-through and stakeholder management • Strong time management and prioritization skills — comfortable owning multiple workstreams and competing priorities under strict deadlines • Proficiency with Notion, Google Drive, and Airtable; ability to quickly onboard to new tools • Strong attention to detail and a self-directed, solutions-oriented working style • A sense of humor, humility, passion for progressive political issues, and desire to be a team player.

🏖️ Benefits

• Health insurance covered at 90% for full time employees; Dental and Vision available • Flexible PTO and sick leave • 401(k) plan & company contribution