Client Services Manager

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🔥 0 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📁 Client Services

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Vodafone

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1982

💼 Consulting

📦 Logistics

📡 Telecommunications

💰 Post-IPO Equity on 2022-09

Consulting • Logistics • Telecommunications

Vodafone is a leading global telecommunications company that provides mobile, fixed-line, broadband and digital services to consumers, businesses and operators across multiple regions, serving around 300 million customers. It focuses on connectivity and network infrastructure (including 5G), Internet of Things (IoT), digital and enterprise solutions, and emphasizes secure, sustainable and inclusive use of technology. Vodafone operates large-scale carrier networks and consumer services while promoting social impact and employee development through global career and apprenticeship programs.

📋 Description

• Lead Client Services Manager activities within Defence Contractors/Primes and coach and mentor other Client Services Managers • Manage diverse customer and internal Vodafone stakeholders • Act as part of the escalation process and implement local contingency plans for business issues affecting revenue, cost and margin • Deliver sales briefings remotely, at Vodafone secure sites, or at customer premises within the United Kingdom • Monitor industry trends and client needs to anticipate challenges in acquisition activities • Use market and client data to continually develop the Defence Strategy • Build a qualified pipeline across the Defence portfolio • Exceed Net Promoter Scores targets for all customers • Produce account development plans and opportunity close plans • Prepare customer proposals • Manage the full sales lifecycle from winning and transition through delivery and beyond • Manage and develop relationships with key Defence Contractor and Prime customers • Strengthen strategic partnerships and grow Vodafone Business Security Enhanced’s presence and revenue across assigned accounts • Identify and pursue new business opportunities • Leverage Vodafone’s solutions portfolio to deliver value and support customer objectives

🎯 Requirements

• Strong communication skills to guide, influence and convince customers, partners and third parties • Excellent external communication skills, including communication up to CxO level • Negotiation skills at senior internal and external levels • Judgement based on analysis of factual and qualitative information in complicated or new situations • Expert knowledge of the Defence sector • Ability to articulate Defence requirements into technical outputs • Ability and willingness to undergo and obtain Secure Vetting (SC) clearance • Ability to obtain UK Developed Vetting (DV) clearance • Ability to travel within the United Kingdom 3-4 days per week • Ability to work full time, 37.5 hours per week, Monday to Friday • Successful completion of criminal (DBS) and financial background checks

🏖️ Benefits

• Excellent basic salary plus bonus • Vodafone benefits • Up to 28 days off plus bank holidays • Paid time for charity work • Discounts • Vouchers • Pension plan • Learning tools • Parental leave policies