Enhanced Customer Specialist Advisor – 12 Months FTC

🔥 4 minutes ago

🇬🇧 United Kingdom – Remote

💵 £27.7k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🇬🇧 UK Skilled Worker Visa Sponsor

This company has sponsored UK Skilled Worker visas in the past.

👻 Ghost score 6%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 117 days.

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Vodafone

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1982

💼 Consulting

📦 Logistics

📡 Telecommunications

💰 Post-IPO Equity on 2022-09

Consulting • Logistics • Telecommunications

Vodafone is a leading global telecommunications company that provides mobile, fixed-line, broadband and digital services to consumers, businesses and operators across multiple regions, serving around 300 million customers. It focuses on connectivity and network infrastructure (including 5G), Internet of Things (IoT), digital and enterprise solutions, and emphasizes secure, sustainable and inclusive use of technology. Vodafone operates large-scale carrier networks and consumer services while promoting social impact and employee development through global career and apprenticeship programs.

📋 Description

• Act as a dedicated customer champion and ensure customer accounts run smoothly and efficiently • Build strong relationships with customers and key stakeholders and understand individual customer needs • Resolve customer queries via phone and email within agreed service levels • Act as a trusted point of contact for escalations and complex account issues • Provide clear communication and effective solutions • Investigate and resolve account, technical, and network-related queries with Vodafone teams • Support Account Managers and Service Managers in managing customer accounts efficiently and proactively • Coordinate resources with colleagues and stakeholders to deliver customer outcomes • Contribute to world-class customer service and exceed customer expectations • Identify opportunities to improve the customer experience and support wider business initiatives

🎯 Requirements

• Excellent communication skills and ability to build strong relationships with people at all levels • Strong literacy and numerical skills • Keen eye for detail and accuracy • Customer service experience, ideally within the telecommunications industry • Experience managing client relationships or supporting business customers is desirable but not essential • Passion for continuous improvement • Experience working on projects, initiatives, or process improvements • Experience using Crystal or similar customer management systems is desirable but not essential; full training provided • Ability to work Monday to Friday on shifts between 8am and 6pm • Successful completion of background checks, including criminal (DBS) and financial checks

🏖️ Benefits

• Bonuses • Up to 28 days off plus bank holidays • Paid time for charity work • Discounts • Vouchers • Pension plan • Learning tools • Parental leave policies • Office in a Box home working kit • Homebased working with occasional company gatherings during the year

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