Senior Implementation Manager

November 19

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Vodori

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SaaS • Compliance • Pharmaceuticals

Vodori is a company specialized in providing content management and compliance software solutions for the life sciences industry. It focuses on helping life science teams stay compliant and streamline their material review processes with intuitive software, including solutions like Pepper Cloud, Pepper Flow, and Pepper Folio. Vodori serves a variety of sectors within life sciences, such as Pharmaceuticals, Biotechnology, Medical Devices, Diagnostics, Nutrition, and Animal Health. Their software is tailored to facilitate medical, legal, and regulatory reviews, offering seamless integration with other systems like CRM and DAM, ensuring faster compliant content delivery to market.

51 - 200 employees

☁️ SaaS

📋 Compliance

💊 Pharmaceuticals

💰 $7.5M Series A on 2021-09

📋 Description

• Lead implementation projects in the EMEA region, ensuring timely and successful customer onboarding. • Act as a trusted advisor to senior level customers, translating business requirements into best-practice product configurations. • Define and document EMEA-specific implementation standards while ensuring alignment with global processes. • Subject matter expert for EMEA regulatory landscape. • With the support of the PS Delivery Manager: Provide implementation strategy and support EMEA customer RFPs to help build tailored implementation approaches to new (*and existing) customers. • Support sales with creating accurate implementation planning and budgets. • Advocate for regional customer needs within the global process, to support EMEA customers while upholding the global implementation standards. • Identify process improvements to optimize implementation efficiency and scalability. • Mentor and support delivery team members in developing EMEA and industry knowledge. • Provide insights to the global professional services and product teams on regional implementation needs and scalability considerations. • Strong attention to detail, organization skills, and proficiency in project management.

🎯 Requirements

• 5-7 years of experience in SaaS implementation, consulting, or professional services, with a track record of leading complex implementation projects. • Experience working with EMEA-based customers, with an understanding of global and regional business models and strong understanding of regional regulatory requirements and considerations. • Strong project management skills, balancing competing priorities while ensuring customer satisfaction. • Ability to run and direct large meetings, juggling multiple stakeholders with competing interests and priorities. • Strong written and verbal communication skills. • Multilingual, at least one or two other languages in addition to English preferable. • Ability to advocate for regional needs while ensuring adherence to global implementation standards. • Experience with SaaS solutions, especially MLR/content management/authoring solutions for life science industry. • Proficiency in common PS/CS tools such as JIRA, SharePoint, Zendesk, HubSpot, and ChurnZero. • Experience with data migration, business process optimization, and enterprise content management (preferred).

🏖️ Benefits

• Competitive salary • Company bonus plan • Stock options — yes, every Vodorian owns a piece of the company! • 25 days’ paid annual leave plus UK public holidays • Family leave programs (maternity, paternity, adoption, shared parental, bereavement) • Workplace pension scheme with employer contributions • Fully remote role — work from your home anywhere in the UK, with occasional required client travel • Employee recognition programs • Access to training and development opportunities