Product Specialist

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Logo of Volaris Group

Volaris Group

10,000+ employees

Founded 2005

🤝 B2B

☁️ SaaS

💳 Fintech

B2B • SaaS • Fintech

Volaris Group is a company focused on acquiring and developing software businesses. They emphasize a long-term commitment to the companies they acquire, providing a supportive environment for local leaders while ensuring they maintain their unique cultures and relationships with customers. With a successful track record of hundreds of acquisitions, Volaris has not sold any of its portfolio companies, showcasing its dedication to fostering growth and innovation within the software industry.

📋 Description

• Delivering system configuration consultancy and onboarding support for new and existing customers • Leading online and on-site training sessions tailored to each organisation's workflows and operational needs • Asking the right questions to understand customer workflows and needs • Working with customers to produce detailed custom report and development specification documents • Engaging customers about system connectivity and improved workflows • Embracing AI tools in delivery • Providing telephone and email support as part of the helpdesk offering • Supporting the Sales team with prospects needing specialist knowledge • Building strong customer relationships for engagement and adoption • Contributing to documentation, training materials, and knowledge resources

🎯 Requirements

• Deep, direct knowledge of the arts and cultural sector • Confidence with complex business management systems • Strong consultative and communication skills • Genuine curiosity about AI • Experience with system implementation or a structured project methodology (PRINCE2 or similar) • The ability to manage multiple projects and priorities without losing quality or pace • Confidence working with data sets and tools such as Microsoft Excel

🏖️ Benefits

• Enhanced time-off and wellbeing benefits • Professional development opportunities • Structured product training

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