Product Specialist

🕒 July 21

🇬🇧 United Kingdom – Remote

💵 £36k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🪄 Product Specialist

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Volaris Group

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2005

🤝 B2B

☁️ SaaS

💳 Fintech

B2B • SaaS • Fintech

Volaris Group is a company focused on acquiring and developing software businesses. They emphasize a long-term commitment to the companies they acquire, providing a supportive environment for local leaders while ensuring they maintain their unique cultures and relationships with customers. With a successful track record of hundreds of acquisitions, Volaris has not sold any of its portfolio companies, showcasing its dedication to fostering growth and innovation within the software industry.

📋 Description

• Deliver system configuration consultancy and onboarding support for new and existing customers • Lead online and on-site training sessions tailored to organisational workflows and operational needs • Understand customer processes, friction points, and opportunities to improve operations with Artifax • Produce detailed custom report and development specification documents • Advise customers on connected systems and improved workflows • Use AI tools in delivery and help customers understand their operational applications • Provide telephone and email support as part of the helpdesk • Support Sales with prospects requiring specialist sector knowledge • Build customer relationships to drive long-term engagement and product adoption • Contribute to documentation, training materials, and team knowledge resources • Meet billable delivery targets as part of the commercial Professional Services function • Collaborate with Sales, Customer Success, Technical Services, and Product to support retention, revenue growth, and customer satisfaction

🎯 Requirements

• Deep, direct knowledge of the arts and cultural sector, gained by working in it • Confidence with complex business management systems and ability to learn new platforms quickly • Strong consultative and communication skills • Genuine curiosity about AI and willingness to use it in delivery and customer conversations • Experience with system implementation or a structured project methodology (PRINCE2 or similar) • Ability to manage multiple projects and priorities without losing quality or pace • Confidence working with data sets and tools such as Microsoft Excel • Must be resident in the UK • Must have the right to live and work in the UK

🏖️ Benefits

• Enhanced time-off benefits • Wellbeing benefits • Coaching and structured product training • Supportive, specialist team environment • Autonomy and variety in meaningful projects