Product Specialist

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Volaris Group

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2005

🤝 B2B

☁️ SaaS

💳 Fintech

B2B • SaaS • Fintech

Volaris Group is a company focused on acquiring and developing software businesses. They emphasize a long-term commitment to the companies they acquire, providing a supportive environment for local leaders while ensuring they maintain their unique cultures and relationships with customers. With a successful track record of hundreds of acquisitions, Volaris has not sold any of its portfolio companies, showcasing its dedication to fostering growth and innovation within the software industry.

📋 Description

• Delivering system configuration consultancy and onboarding support for new and existing customers • Leading online and on-site training sessions tailored to each organisation's workflows and operational needs • Asking the right questions to understand how customers work, where friction exists, and how Artifax can help them operate more effectively • Working with customers to produce detailed custom report and development specification documents • Engaging customers in conversations about how their systems connect - and how better-connected workflows could improve their operations • Embracing AI tools in your own delivery and helping customers understand what AI makes possible for their operations • Providing telephone and email support as part of our helpdesk offering • Supporting the Sales team with prospects where specialist knowledge of the sector is required • Building strong customer relationships to drive long-term engagement and product adoption • Contributing to documentation, training materials, and knowledge resources across the team • Meeting billable delivery targets as part of a commercial PS function.

🎯 Requirements

• Deep, direct knowledge of the arts and cultural sector - gained by working in it, not just knowing it exists • Confidence with complex business management systems - you pick up new platforms quickly and understand how configuration drives operational outcomes • Strong consultative and communication skills - you ask good questions, listen carefully, and help people think through what they actually need • Genuine curiosity about AI and a willingness to put it to work in your own delivery and in conversations with customers about what it makes possible • Experience with system implementation or a structured project methodology (PRINCE2 or similar) • The ability to manage multiple projects and priorities without losing quality or pace • Confidence working with data sets and tools such as Microsoft Excel.

🏖️ Benefits

• Enhanced time-off and wellbeing benefits • Supportive, specialist team • Autonomy and variety in work