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Operations Analyst

Job not on LinkedIn

🕒 August 25

🇺🇸 United States – Remote

💵 $75k - $90k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

🦅 H1B Visa Sponsor

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Logo of Volkswagen Group

Volkswagen Group

10,000+ employees

🚗 Transport

🚘 Automotive

🏭 Manufacturing

Transport • Automotive • Manufacturing

Volkswagen Group is a globally recognized automotive manufacturer that offers a wide range of vehicles and services through various brands. The company is dedicated to innovation in electric mobility, research and development, and production processes. With positions available around the world across numerous sectors within the automotive industry, Volkswagen Group focuses on providing exceptional career opportunities in a dynamic work environment.

📋 Description

• Manage Salesforce data, reporting processes, Tableau dashboards, and recurring business analytics for Electrify Commercial • Develop, maintain, and analyze Salesforce reports supporting commercial operations, account management, customer activity, and leadership visibility • Gather reporting requirements, define KPIs, and translate business needs into Salesforce, Tableau, advanced Excel, or other reporting solutions • Monitor data integrity, identify discrepancies and root causes, and recommend process improvements • Create recurring and ad hoc analytical reports summarizing trends, risks, opportunities, and operational performance • Use advanced Excel to organize large datasets, reconcile reporting outputs, perform detailed analysis, and prepare stakeholder summaries • Maintain documentation for Salesforce processes, reporting logic, dashboard definitions, and data governance • Track system enhancement requests, Jira tickets, reporting issues, and development progress • Prepare data-driven presentations and updates for management and cross-functional stakeholders • Maintain and validate Tableau dashboards; review accuracy, usability, trends, and business alignment • Troubleshoot dashboard issues and coordinate enhancements with data, technology, and business teams • Create and distribute recurring operational reports and conduct ad hoc analyses for decision-making • Develop report summaries with key takeaways, risks, opportunities, and recommended next steps • Develop onboarding guides, reporting procedures, process materials, and documentation • Recommend improvements to reporting workflows, data collection methods, and process documentation

🎯 Requirements

• 3+ years of relevant experience in Salesforce administration or business support, reporting, data analytics, dashboard management, or sales operations analytics • 3+ years of experience creating, analyzing, and presenting operational or commercial reports using CRM data, Tableau dashboards, advanced Microsoft Excel, or similar reporting tools • Bachelor's Degree • Hands-on experience using Salesforce to manage data, support users, create reports, monitor data quality, and document system requirements • Strong experience building, maintaining, and analyzing Tableau dashboards or similar business intelligence dashboards • Advanced analytical skills to create recurring reports, ad hoc analyses, KPI summaries, and executive-ready insights • Advanced Microsoft Excel skills, including data validation, complex formulas, pivot tables, lookup functions, data modeling, report automation, and executive-ready analysis • Demonstrated precision, integrity, and data accuracy • Ability to gather reporting requirements and translate them into Salesforce, Tableau, or Excel-based solutions • Experience identifying data gaps, process issues, and reporting inconsistencies and recommending improvements • Strong attention to detail and deadline orientation • Excellent communication, documentation, and presentation skills • Experience creating, managing, and tracking Jira tickets is desired • Experience in sustainability, cleantech, renewable energy, or business services is desired • Technical sales experience is desired • Candidate must reside in the Eastern Time Zone

🏖️ Benefits

• Long-term W2 contract position • Domestic travel may be required, estimated at 10-15% • Equal Opportunity Employer • Drug-free workplace • Pre-employment substance abuse testing

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