Junior Customer Success Manager – API, German

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November 6

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Vonage

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Telecommunications • SaaS • Artificial Intelligence

Vonage is a global leader in communications services, offering a robust suite of tools including Communications APIs, Unified Communications, and Contact Centers solutions. The company empowers businesses to reach and engage customers across various channels such as messaging, voice, and video, facilitating superior customer experiences. Vonage integrates advanced technologies like AI and automation to enhance operational efficiency and customer satisfaction, supporting industries ranging from healthcare to retail with tailored communications solutions. As a testament to its capabilities, Vonage is consistently recognized as a leader in Communications Platform as a Service (CPaaS).

1001 - 5000 employees

Founded 2001

📡 Telecommunications

☁️ SaaS

🤖 Artificial Intelligence

💰 $225M Post-IPO Debt on 2014-08

📋 Description

• Relationship Management: Build and maintain strong relationships with key stakeholders, acting as a trusted advisor and strategic partner. • Customer Advocacy & Success Planning: Understand customer goals, develop success plans, and align API solutions to drive business value. • Product Adoption & Optimization: Monitor usage patterns, identify opportunities for expansion, and provide best practices to maximize API adoption. • Proactive Engagement & Issue Resolution: Act as the voice of the customer within Vonage, collaborating with support, product, and engineering teams to address challenges and improve the customer experience. • Renewals & Expansion: Identify upsell and cross-sell opportunities to drive revenue growth and customer retention. • Training & Enablement: Provide ongoing education and resources to ensure customers are leveraging the full potential of Vonage API solutions. • Feedback & Insights: Collect and relay customer feedback to internal teams to influence product improvements and roadmap priorities.

🎯 Requirements

• Fluent English and German is a must have • Experience: 2+ years of experience in Customer Success, Account Management, or a similar customer-facing role within a SaaS, CPaaS, or technology-driven company. • Technical Acumen: Familiarity with APIs, cloud communications, and software integration processes. • Customer-Centric Mindset: A strong passion for customer success and the ability to foster meaningful relationships. • Communication & Problem-Solving: Excellent verbal and written communication skills with a strategic problem-solving approach. • Collaboration: Ability to work cross-functionally with product, sales, and support teams to drive customer success. • Data-Driven Approach: Comfortable analyzing customer usage data to identify trends and opportunities. • Adaptability & Proactiveness: Ability to thrive in a fast-paced environment and proactively address customer needs.

🏖️ Benefits

• Kafeteria (multisport) • Private Medical Healthcare • Group Life Insurance • Unlimited Discretionary Time Off • Flexible working hours • Remote work with occasional meetings in Wrocław office • Reimbursement for the cost of learning (trainings, postgraduate studies etc.)