Senior Compliance Operations Analyst

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May 22

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Vonage

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Telecommunications • SaaS • Artificial Intelligence

Vonage is a global leader in communications services, offering a robust suite of tools including Communications APIs, Unified Communications, and Contact Centers solutions. The company empowers businesses to reach and engage customers across various channels such as messaging, voice, and video, facilitating superior customer experiences. Vonage integrates advanced technologies like AI and automation to enhance operational efficiency and customer satisfaction, supporting industries ranging from healthcare to retail with tailored communications solutions. As a testament to its capabilities, Vonage is consistently recognized as a leader in Communications Platform as a Service (CPaaS).

1001 - 5000 employees

Founded 2001

📡 Telecommunications

☁️ SaaS

🤖 Artificial Intelligence

💰 $225M Post-IPO Debt on 2014-08

📋 Description

• The Senior Carrier Operations Analyst will be working closely with the other members of the team, owning the hands-on execution of compliance obligations related to voice, messaging and number registration. • You'll manage regulatory and MNO engagements, monitor industry trends and ensure operational compliance is maintained across carrier operations and the wider company. • Direct engagement with MNOs and regulators for compliance submissions and inquiries (e.g. KYC/KYB uploads, SID validations) • Drive registration with regulatory authorities and certification bodies across multiple markets • Maintain and administer regulatory accounts/portals (e.g. Irish ComReg, APNF, ACMA) • Respond to operational compliance requests from Sales and Carrier Relations (e.g. provide evidence of regulatory status, customer-specific documentation) • Prepare and submit ongoing reports (e.g. traffic compliance, fraud monitoring, license updates) • Maintain and audit compliance documentation repositories (e.g. license and registration archives) • Monitor ticket queues (e.g., JIRA) for incoming compliance tasks and triage/escalate accordingly • Track recurring regulatory activities and escalate trends or market risks to Product and Leadership • Coordinate registration of new numbers or sender IDs in carrier-specific portals within time-sensitive SLAs • Stay on top of STIR/SHAKEN, CLI authentication, SID protection rules and fraud regulation updates • Identify risks or inefficiencies in operational workflows and recommend remediation

🎯 Requirements

• 5+ years experience in telecom operations, number management or carrier relations • Deep understanding of KYC/KYB, regulatory registration and telecom compliance protocols • Experience with RCS, short codes, TFNs and global messaging/voice markets • Familiarity with industry regulations (e.g., OFCOM, ACMA, JUSA, etc.) • Strong documentation and portal management skills • Experience in ticketing systems (JIRA) and collaboration tools (Confluence, Slack, etc.) • Comfortable working across cross-functional teams in a regulated environment

🏖️ Benefits

• Unlimited Discretionary Time Off • Private Medical Insurance with the option to add dependents at your own cost • Multisport Gym Membership • Educational Assistance Reimbursement Program • Polish Language Classes for non-native speakers • Lunch and Learn Sessions • Opportunity to be reimbursed for conferences, trainings, and other events consistent with the area of work aimed at personal development • Three Paid Volunteer Days a Year • Reimbursement for the costs of prescription glasses • Maternity and Paternity Leave