Senior Product Manager, Network Insights

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September 4

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Vonage

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Telecommunications • SaaS • Artificial Intelligence

Vonage is a global leader in communications services, offering a robust suite of tools including Communications APIs, Unified Communications, and Contact Centers solutions. The company empowers businesses to reach and engage customers across various channels such as messaging, voice, and video, facilitating superior customer experiences. Vonage integrates advanced technologies like AI and automation to enhance operational efficiency and customer satisfaction, supporting industries ranging from healthcare to retail with tailored communications solutions. As a testament to its capabilities, Vonage is consistently recognized as a leader in Communications Platform as a Service (CPaaS).

1001 - 5000 employees

Founded 2001

📡 Telecommunications

☁️ SaaS

🤖 Artificial Intelligence

💰 $225M Post-IPO Debt on 2014-08

📋 Description

• Launch new network APIs from ideation to implementation and full lifecycle management. • Defend customer-facing API requirements and work with Communications Service Provider partners to integrate capabilities. • Conduct market research with user groups across APAC, EMEA, LATAM, and NA to understand needs and drive implementation. • Work with sales teams on opportunity analysis, proposal development, and bids for customer requirements. • Analyze potential solutions including product structures, pricing, differentiators, and justify new products. • Negotiate feature content with development engineering, operations, marketing, and peers. • Collect and drive requirements for developer dashboards, tools, and region-specific features. • Spearhead cross-functional initiatives for product development, launch, and lifecycle management. • Develop product collateral: FAQ documentation, white papers, customer success stories, documentation, tutorials, sample applications. • Collaborate with Marketing, Sales, and Business Operations on go-to-market strategies and partner strategies. • Determine packaging, pricing, and positioning for products; work with product marketing on messaging.

🎯 Requirements

• Bachelor’s Degree in Engineering, Computer Science, or a related field. • 5+ years’ experience in product management in a high-technology setting. • Experience with mobile operator network service layer exposure. • Experience with or strong interest in CPaaS, telecommunications platforms, or mobile operator API services • Working knowledge of AI capabilities and tools, particularly in mobile security or fraud detection applications • Strong analytical skills with experience interpreting data and user feedback • Excellent written and verbal communication skills • Ability to work effectively in cross-functional teams and manage multiple priorities

🏖️ Benefits

• Unlimited discretionary time off • Tuition reimbursement • Competitive pay and benefits