Technology Specialist

🕒 July 13

🦌 Connecticut – Remote

🦌 Connecticut – Remote

💵 $63.5k - $105.8k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

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Voya Financial

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1998

💼 Consulting

🏥 Healthcare

📣 Marketing

Consulting • Healthcare • Marketing

Voya Financial is a leading financial services company that provides a wide range of retirement, investment, and insurance products to help individuals, families, and institutions plan, invest, and protect their future. With a focus on retirement savings and workplace benefits, Voya connects benefits and savings to simplify financial experiences and enhance financial security. The company is committed to making a positive difference by serving others through its unique culture, and has been recognized for its values and customer-centric approach. Voya also engages in initiatives like the Voya Behavioral Finance Institute for Innovation to further its mission of transforming financial care in the workplace.

📋 Description

• Understand Business needs, objectives, and challenges, ensuring services and solutions meet or exceed their expectations. • Drive innovation and develop sustainable solutions to solve complex vendor and/or system requirements throughout the identified life cycle of the task. • Perform day-to-day team operations, ensuring all services are provided as per the expectations and in compliance with service level agreements (SLAs) and operation level agreements (OLAs), as Manager requires • Coordinate and collaborate with internal teams and external partners to ensure timely delivery of high-quality services and address any issues that may arise. • Implement and maintain best practices, processes, and standards for service delivery. • Drive continuous improvement initiatives to enhance service delivery efficiency and customer satisfaction. • Identify and mitigate risks that could impact service delivery and work with stakeholders to resolve these issues. • Maintain team cohesiveness through collaboration, guidance and support to team members, ensuring high levels of performance and morale.

🎯 Requirements

• 3-5 years of experience in service delivery, account management, or technical customer support related roles. • Experience working in service delivery teams. • Knowledge and experience of industry-standard service delivery methodologies is required • Strong problem-solving and analytical skills. • Excellent communication and interpersonal skills. • B.S or B.A preferred but not required. • Securities / Financial Services industry experience required, broker-dealer experience preferred; minimum 1yr. FINRA licensure preferred

🏖️ Benefits

• Health, dental, vision and life insurance plans • 401(k) Savings plan – with generous company matching contributions (up to 6%) • Voya Retirement Plan – employer paid cash balance retirement plan (4%) • Tuition reimbursement up to $5,250/year • Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day. • Paid volunteer time — 40 hours per calendar year