Strategic Account Manager – IT, MSP

🕒 July 14

🏈 Ohio, Maryland – Remote

🏈 Ohio – Remote 🦀 Maryland – Remote

💵 $90k - $120k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

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Virtual Technologies Group

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1973

🔒 Cybersecurity

☁️ SaaS

🏢 Enterprise

💰 Private Equity Round on 2022-10

Cybersecurity • SaaS • Enterprise

Virtual Technologies Group is a company that offers IT solutions with a focus on managed services and cybersecurity. Established in 1962, the firm provides a range of services including 24/7 video surveillance monitoring, asset lifecycle management, and VoIP services to enhance communication for businesses. The company is dedicated to building long-term partnerships with clients by offering tailored IT solutions to meet their unique needs, allowing them to focus on their core operations with reduced risk and downtime.

📋 Description

• Retain and expand VTG’s most strategic accounts • Own a small portfolio of our largest clients and hunt growth inside it — expanding wallet share, converting spend into recurring services, and opening whitespace with service lines the account hasn’t bought yet • Complete the relationship transfer map for every account, hold first executive introductions, and establish your CRM baseline • Draft account plans and whitespace reviews for the full portfolio • Lead your first executive QBRs solo, build expansion pipeline to coverage, and map the renewal calendar 12 months out • Cross-functional orchestration across Service Delivery, Operations, Product, Finance, and Support so delivery excellence protects and grows each relationship. • Accurate account plans, forecasting, and pipeline for renewals and expansion

🎯 Requirements

• 5+ years in strategic account management, key account, or customer growth roles (IT services, MSP, telecom, SaaS, or adjacent) • A demonstrated track record of expanding wallet share and cross-selling/upselling within existing accounts — not just renewing them • Proven ability to build and execute account strategy tied directly to growth targets: whitespace mapping, stakeholder mapping, execution cadence • Strong executive presence — skilled at building C-suite relationships and running executive QBRs • Experience orchestrating cross-functional resources (delivery, operations, finance, product) so service delivery supports account growth • Fluency in CRM discipline, account planning, and forecasting • The ability to translate technical and delivery outcomes into business value for non-technical executive audiences.

🏖️ Benefits

• Medical insurance plans • Dental insurance • Vision insurance • Health savings accounts (HSA) • Flexible spending accounts (FSA) • Life insurance • Short and long-term disability insurance • Paid time off and holidays • 401(k) with employer match