Junior IT Support Specialist

🕒 June 12

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

💻 IT Support

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Vytalize Health

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏥 Healthcare

☁️ SaaS

⚕️ Healthcare Insurance

💰 $100M Series C - Vytalize Health on 2023-02

Healthcare • SaaS • Healthcare Insurance

Vytalize Health is a healthcare technology and services company that helps primary care practices and Accountable Care Organizations (ACOs) transition to value-based care. It combines data-driven analytics, virtual and in-home clinical support, and care management services to improve patient outcomes, enable Medicare-approved remote services for chronic conditions, and help practices earn shared savings under value-based contracts. Vytalize partners with independent PCPs, group practices, community health centers and existing ACOs to deliver clinical enablement, practice-tailored workflows, and performance insights.

📋 Description

• Serve as a member of the IT Support team handling user-submitted tickets across hardware, software, and access issues • Manage and fulfill IAM requests related to both internal systems (e.g., business applications, cloud tools) and external EMR platforms used by medical practices • Coordinate with external IT departments at medical practices to obtain installers, confirm connection requirements, and troubleshoot access issues • Perform necessary software installations to support EMR access, including but not limited to VPN clients, Remote Desktop clients, and practice-specific tools or custom installers provided by external IT teams • Collaborate with clinical and administrative stakeholders to ensure proper and timely provisioning of EMR access • Assist with onboarding and offboarding tasks related to system access and device readiness across all platforms • Document processes, troubleshooting steps, and recurring issues for continuous improvement and knowledge sharing • Escalate complex issues to appropriate team members when necessary and follow up to ensure resolution

🎯 Requirements

• 1–2 years of experience in an IT support/helpdesk role • Experience supporting users in a Microsoft 365 cloud environment (e.g., Outlook, Teams, OneDrive, SharePoint) • Familiarity with Windows operating systems and remote support tools • Hands-on experience with VPN and Remote Desktop Protocol (RDP) client installation and troubleshooting • Strong customer service and communication skills with the ability to support users of varying technical skill levels • Familiarity with identity and access management (IAM) practices • Experience in healthcare IT or supporting EMR/EHR systems

🏖️ Benefits

• Competitive base compensation • Annual bonus potential • Health benefits effective on start date • Health & Wellness Program; up to $300 per quarter for your overall well-being available on start date • 401K plan effective on the first of the month after your start date; 100% of up to 4% of your annual salary • Unlimited (or generous) paid "Vytal Time", and 5 paid sick days after your first 90 days • Company paid STD/LTD • Technology setup • Ability to help build a market leader in value-based healthcare at a rapidly growing organization