Area Technical Support Manager

🔥 0 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Customer Success Manager

👻 Ghost score 10%

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Wabtec Corporation

WebsiteLinkedInAll Job Openings

10,000+ employees

🚗 Transport

🏭 Manufacturing

☁️ SaaS

💰 $3M Post-IPO Equity - Wabtec on 2025-07

Transport • Manufacturing • SaaS

Wabtec Corporation is a leading global provider of equipment, systems, digital solutions, and value‑added services for freight rail, transit, mining, industrial and marine markets. The company designs and manufactures locomotives, freight cars, braking and coupler systems, HVAC and electrical components, power generation and heat‑transfer equipment, and elastomer products, while also offering maintenance, remanufacturing, digital intelligence (including cloud-based Port Optimizer and train/asset monitoring), signaling and train control, and onshore power solutions. Wabtec emphasizes sustainability and decarbonization (battery-electric locomotives, green friction materials, shore power) alongside performance upgrades, optimization software, and asset management services.

📋 Description

• Provide technical leadership and field support for Wabtec OHV Drive Systems across Chile and other assigned territories • Work with the Global Mining Service organization, OHV Engineering teams, OEM partners, distributors, mining customers, warranty teams, and product support specialists • Perform commissioning and startup activities for newly installed OHV Drive Systems following Wabtec Vehicle Test Instructions • Diagnose and troubleshoot technical issues through onsite inspections, remote support, and system data analysis • Monitor OHV fleet performance, identify failure root causes, and coordinate corrective actions with engineering and product teams • Submit field, commissioning, and technical reports through Salesforce, ServiceMax, and other approved systems • Review warranty claims, provide technical assessments, and support failure investigations and component teardown activities • Coordinate return shipments of RMA components for factory analysis and resolution • Participate in NPI programs and provide field support for new product introductions • Develop and maintain relationships with customers, OEMs, distributors, and internal stakeholders • Participate in customer meetings, fleet reviews, biweekly OEM meetings, monthly ASM updates, and other business reviews • Promote safety, regulatory compliance, One Wabtec culture, and continuous improvement initiatives throughout the assigned territory

🎯 Requirements

• Bachelor’s degree in Mechanical Engineering, Electrical Engineering, Electronics Engineering, Automation & Control Engineering, or related discipline, with a minimum of 3 years of experience supporting mining truck drive systems; OR technical degree, diploma, or equivalent qualification in Mechanical, Electrical, Electronics, or Automation & Control disciplines, with a minimum of 5 years of relevant field service, technical, or engineering experience involving mining truck drive systems • Experience with mining truck drive systems equipment design, validation, testing, commissioning, and field support • Strong technical troubleshooting skills • Experience using engineering software, diagnostic tools, and business systems • Excellent communication, interpersonal, collaboration, and leadership skills • Ability to travel domestically and internationally up to 80% of the time • Experience working in active mining environments, including high-altitude operations • English proficiency preferred • Ability to safely perform work in active mining environments while complying with customer and site safety requirements • Ability to work at high-altitude mining operations up to 5,500 meters (18,000 feet) above sea level and comply with site-specific occupational health requirements

🏖️ Benefits

• Employees can work remotely • Hybrid work environment combining remote work and onsite presence based on business needs • Relocation assistance may be provided if eligibility requirements are met • Equal Opportunity Employer • Workplace accommodation support