Customer Service Representative

Job not on LinkedIn

🕒 May 15

🇵🇭 Philippines – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 36%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Women in Aviation International

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 1994

💼 Consulting

📦 Logistics

🚀 Aerospace

Consulting • Logistics • Aerospace

Women in Aviation International is the largest nonprofit in the world dedicated to increasing the number of women in all areas of aviation. It provides a platform for networking, mentorship, and professional development through events like the annual Women in Aviation International Conference. The organization offers scholarships, educational resources, and community chapters to support women pursuing careers in aviation and aerospace. With over 20,000 members, it aims to inspire and empower women of all ages to excel in these fields.

📋 Description

• Handle all customer communication through online marketplaces and phone calls • Address and resolve customer concerns promptly • Provide product information and recommend products when necessary • Research and solve shipping issues • Monitor marketplace returns • Monitor and respond to marketplace claims and disputes • Maintain comprehensive understanding of company products, related systems, sales platforms, customer service guidelines, and marketplace guidelines • Adhere to customer service guidelines, company standards, and performance metrics • Perform data entry to create RMAs • Handle cancellations and refunds • Uphold a high level of professionalism • Promote collaboration, effective communication, cross-training, and team productivity • Undertake additional responsibilities and tasks as directed by management

🎯 Requirements

• High School Diploma or an equivalent qualification; or an equivalent combination of education and experience • Bachelor’s Degree preferred • 2+ years’ experience in a call center customer service environment • Channel advisor experience preferred • Knowledge of automotive aftermarket and other vehicle components a plus • Knowledge of Infor LN (BAAN) a plus • Strong problem-solving abilities • Ability to follow instructions and respond to management direction • Detail-oriented and able to handle multiple tasks simultaneously • Experience working collaboratively in a team environment • Strong verbal and written communication skills • Ability to speak and read Spanish and English is a must • Ability to learn and adapt to changes quickly

🏖️ Benefits

• Fully remote work arrangement