Client Relations Representative

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August 27

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Wander

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Hospitality • Travel

Wander is a unique platform that offers luxury vacation homes combining the quality of top hotels with the comfort and privacy of private residences. Users can book these homes across inspiring and breathtaking locations, all equipped with hotel-grade amenities, dreamy beds, and meticulous cleaning services. Wander provides 24/7 concierge service to assist travelers with various needs from inquiries about the home to local activity recommendations. With a focus on safety and security, Wander only selects the top 1% of vacation homes for its platform, ensuring a high standard of living and experience.

11 - 50 employees

📋 Description

• Act as the primary point of contact for property owners, ensuring satisfaction and timely issue resolution. • Manage owner communications, provide regular updates, and answer questions about property performance metrics and operational activities. • Handle financial and marketing questions; explain performance metrics and revenue insights clearly. • Resolve conflicts or concerns with professionalism and empathy; escalate issues to management as needed. • Collaborate with remote property managers to oversee home operations and ensure smooth communication between teams. • Proactively identify opportunities to improve owner satisfaction and increase home performance. • Communicate effectively via email and phone to ensure owners feel heard and supported.

🎯 Requirements

• 2+ years of customer service, account management, or customer success experience. • Experience in property management, real estate, or hospitality is a plus. • Strong conflict resolution skills and ability to handle challenging conversations with confidence. • Comfortable working Tuesday-Saturday, CST • Customer-focused – enjoy building relationships and providing excellent service. • Personable and outgoing – comfortable making phone calls and engaging with owners. • Problem solver – able to de-escalate situations and find solutions. • Well-spoken and well-written – articulate complex topics simply and professionally. • Sales-minded – understand how to position things positively and influence outcomes. • Organized and proactive – manage multiple properties and stay ahead of issues. • Tech-savvy – comfortable with Slack, Google Suite, and learning new systems. • Fast-paced and adaptable – thrive in dynamic, high-pressure environments.